Sunset Resort Canphou

The location and facilities inside the room are nice, however, the customer service is not ideal. It is normally assumed that after booking a hotel online with a booking confirmation, all necessary information is already on the confirmation letter. However, travelers who stay at this property will still have to actively reach out to the hotel for check-in ID in order to do self-check-in via iPad. It would be great if the hotel could reach out to the traveler before their check-in. What's even worse is that during the check-in process, we did a face-to-face meeting via iPad, and there was no information provided by the staff that we would need a password to enter the hotel after certain hours. After dinner outside, when we returned to the hotel, we were locked outside the hotel, and luckily, we were able to call the Japanese phone number via the public phone. It would have been a nightmare if there had been no public phone or if no one from the hotel had picked up the phone.

非常方便，地點很好，房間很大很舒適，無人櫃檯也挺方便簡易好操作，下次有機會還會來，這次只住了一晚有點可惜，下次要住兩晚

房間超大超舒服，可以一家幾口同住一房，兩房間亦有四張床可以兩張榻榻米，如果多人住可以使用兩個洗手間及兩個浴室，樓下就有便利店，所以超方便購物，食早餐方面較前位置附近都有Starbucks同食早餐嘅地方，去水族館方向都是幾分鐘車程就到，只是check-in嘅時候需要聯絡客戶服務員攞一個登入嗎？才可以check-in這樣不是太過方便不過大致上手續都算簡易快捷。