motel a Winter Haven

The check-in and front desk guy was very nice and smooth. The room wasn't really good but we were ok like that until the night came and we went to sleep. The room started having a bad smell and we couldn't sleep at all because of that. Early morning we went to the bathroom and we saw 2 roaches around the toilet. Then, we also noticed the toilet wasn't attached well to the floor and when we used the toilet was moving to the size, lining creating a gap between the floor and toilet. I went to the front desk to tell the lady, who was there, about the issues and she told me someone would fix it before our return. So, before we left the room, I stopped again to confirm everything was clear and the owner was next to hear listening to me and she confirmed again everything. I told her they would have all day to make these corrections from 9:00 am to 6:00 pm. Guess what! We came back around 6:00 pm and the room was exactly the same as we left it. even the roaches were on the floor killed by us. Not even new towels, or cleaning or nothing was done and the same smell and roaches. So, I went back to the front desk and this time was a guy and who told me he would have to call the owner (the same person who knew about this). So, they sent a man who did not know English (we don't care if they know what to do) with a gallon of roach killer from Home Depot to spray while we were there including my 6-year-old son. I asked him about the toilet issue and he did not know anything about it. Finally, they offered us to move to room #106 and which was a little bit better but still had some smell. It was horrible experience especially for that price.