motel a Radium Hot Springs

We just needed a place to sleep on our drive home and we stayed in tiny room 17. It was just what we needed! It is an older place, but the rooms are clean, thoughtful and simple, with a cute little porch. The owners were so kind, accommodating our unexpected late check in, and warning us about the many, many elk on the road at night. What a fun surprise to have breakfast made for us in the morning (waffles with fruit!). The part that blew my socks off was when the owner pulled out gluten free waffles and a gluten free toaster for me to use! I felt so very welcomed at this lodge and will come back. This was a better experience than most of my recent chain hotel experiences and it is always awesome to support local small businesses!

Disappointing stay. We have stayed here many times in the past but sadly this motel is no longer the friendly, clean, place to stay in Radium. The courtyard has always been our favorite place to hang out and we were thankful that it was still there. It's not as clean or as well manicured, but outside sitting is always appreciated. The room upstairs was average and the shower looked to be new so that was nice. The carpet outside on the second level was a tripping hazard and needs to be fixed or replaced before someone gets hurt. The check in clerk was efficient and nice and forwarded my query about why there is a difference in direct booking rates to the manager. Unfortunately, dealing with the assistant manager upon check out was frustrating. I asked the simple question of 'why they charge more if you direct book over the phone versus on-line.' The Assistant managers response surprised me when she stated that 'if you book on-line you do all the work but if you book over the phone, we have to do all the work and take your information'. A few hours later I get an email from the manager blaming me for accepting the rate (yup I did) stating that ” We are all too busy to answer all the phone calls that we get everyday. Please don't get it wrong. It is not we don't want to talk to the customers, it is just we are so busy.” He continues with ”My assistant manager was bewildered early this morning, so she gave you the worst example .It sounded like you misunderstood what she said.” I may have misunderstood what they said but I will no longer return or recommend this hotel to travelers.

The room was smaller than expected but had been very well thought out. Some lovely touches, like complimentary toiletries, towelsto use at the Hot Springs, biscuits, fridge, tv etc. It was spotlessly clean and the bed was very comfortable. We only stayed one night but had we stayed longer we may have struggled with space and the lack of power sockets but this is just our personal preference, honestly, it was a lovely place to spend a night.

Puro, pulito