Hotel in zona Aleksa Šantic Monument, Mostar

One of the best experiences I had. Starting with hotel booking per se, it was fully booked season. I managed to book by direct contact with the front disk as an old loyal customer. Emailing was prompt and to the point when I changed our arrival time. Room location was very nice with Neretva view, spacious with extra bed. The bathroom was excellent. Top clean and quality service at front desk and room service. The breakfast was very good. Hotel location was very convenient. Thank you Bristol Hotel family- it was very nice stay and hope to see you once again.

This hotel is amazing. The service is superb; you couldn’t ask for more friendly and attentive staff who were knowledgeable about the local area and best places to visit. The location is right in the heart of Mostar near to the bridge and old town and the bedrooms were great quality and spotlessly clean. Breakfast was also amazing with a buffet of hot food, cold continental food, fruit and local baklava style pastries. It was easy to fill up sufficiently to not need lunch! I couldn’t recommend the hotel enough though we were slightly disappointed with the evening meal we had on the first night. It was only when we later compared the meal to what we could have received elsewhere we realised that, despite being nice food, seemed over priced as we didn’t get a lot of the main course to eat. It did include starter, dessert and a coffee and liqueur so overall not bad value, but would have preferred to order al a carte and not set as we wouldn’t have bothered with half of what was included. We were offered the set menu at €25 - €28 each which was cooked under a dome in a traditional Bosnian fashion. They offered it in beef, veal, chicken or fish and, as there were four of us, the waiter suggested we have one of each and share. This sounded like a good idea except the meat portions were so small they were physically difficult to quarter. The fish was a better portion size as it was a whole fish. It came with slow cooked potatoes, peppers, aubergines etc which was delicious but I don’t think we got a portion which was four times the size had we have ordered just one. The starter was a fairly basic salad which was nice but the sharing platter was presented before we’d finished it so felt somewhat rushed. We actually hadn’t finished our pre food drinks before the starter and wine was brought out too. The dessert plates were all different traditional pastries which were just given to us (no selection involved). They were nice and we shared them as much as we could. This is in total contrast to the rest of the hotel experience, I’d just recommend staying here and eating out somewhere else.

Very nice hotel in a fantastic location. Very close to the old bridge and all the attractions, yet in a relatively quite street away from the busy and noisy areas. Amazing staff, super helpful and going out of their way to help. The sofa bed in the suites is not really suitable for 2 people (even a child + adult) but the staff remedied it for us right away by providing additional bedding. Breakfast is very nice, and the rooftop terrace has a great view.

Molto centro, vasto, pulito, comodo e molto nuovo... nessuna lamentazione. La ragazza che sta portando è molto gentile e ci ha dato alcune raccomandazioni. Ci hanno anche lasciato un dettaglio per la colazione, che è grato. La stanza aveva aria condizionata e frigorifero... abbastanza utile in estate. Indicano che hanno un parcheggio, ma a priori sembra che ci sia solo una piazza... quindi se ne avete bisogno, parlatelo in anticipo. Ci è piaciuto molto il nostro soggiorno lì.

I have no words to explain how wonderful, helpful and charming our host was. Even though we stayed only for a weekend, she made sure we were feeling like home. This guest house is just so nice, has amazing views of Mostar, is like a five minute walk from the centre of the town and it is really clean and beautiful. I’m really thankful of how we’ve been treated in this place, I really recommend this guest house.

L'hotel è un po'di distanza dal ponte antico, cammina 25 minuti, e si suggerisce di giocare.Ma il servizio dell'hotel è buono.

L’hotel é molto bello, moderno, ampio, con moltissimi servizi tra cui parcheggio all’aperto e wifii incluso in ogni stanza e servizi aggiuntivi a pagamento come parcheggio al coperto, palestra e spa, parrucchiere ed estetista, navetta etc. La colazione inclusa é molto variegata e ben fornita ed é possibile pranzare e cenare presso il loro ristorante. Il personale é molto gentile e cordiale e consiglio assolutamente la scelta di questo hotel anche per la posizione molto comoda che permette di raggiungere in pochi minuti a piedi tutte le destinazioni di interesse. L’unico motivo per cui non conferisco 5 stelle della valutazione é il cartello che ho trovato nella nostra toilette, scritto unicamente in lingua italiana, dove si invitano i clienti a non pulire le scarpe con le salviette: io sono estremamente mortificata che possano esserci dei miei connazionali che possano fare cose di questo tipo, ma ritengo di essere anche offesa perché chiunque legga questo cartello possa pensare che gli italiani sono tutti uguali. Io e mio marito siamo persone rispettose ed eravamo attrezzati per cambiare gli scarponi da montagna nel nostro veicolo per non portare la terra in hotel. Peraltro nella spa abbiamo trovato una famiglia di lingua slava che urlava e faceva schiamazzi ma nessuno é intervenuto chiedendo silenzio né ho visto cartelli indicanti l’obbligo di silenzio in un centro benessere per le persone di altre nazionalità. Spero che possiate risolvere in modo migliore questo problema perché i maleducati ci sono in ogni paese. Avete un hotel molto bello ed organizzato e personale preparato ed accogliente, vi auguro buon lavoro e tornerò comunque a trovarvi.