Kibo Palace Hotel Moshi

I had dinner at the hotel and I did not realize that the waitress made a mistake and charged my credit card in US dollars instead of 33.990 TZ shillings. An hour later, the waitress knocked my door and told me about the mistake and that they would reverse the transaction in the morning. It took the hotel 2 days to sort that out with their bank (NMB Bank). I spent about US$500 on international phone calls with my bank in SA so that they undersand the problem and help me solve it. After a long struggle, I got my money back after 25 days. I am writing this to alert tourists who visit Tz. Please look at the credit card machine to ensure that the correct currency is being charged before pressing the buttons. Scrutinize the receipts that you get and keep them until you get home. Regardless of the nerve-racking experience that I had, I would like to thank the Kibo Palace Hotel administration and staff for their honesy (admitting the error) and for the great efforts they put forth to ensure thae reversal of the reve money as they had no experience with this issue before. Everybody at the hotel was sympathetic and very supportive. Every now and then they contacted me to see if I got the money or not. My advice to the hotel is to train their staff especially waitresses/waiters in using payment machines, and even improving their English to avoid such mistakes and hastles. I wish the accountant tooke me with her to the bank so that I know exactly what is going on so that I give solutions or ask my bank for solutions. if I come back to Moshi, I would definitely stay at the Kibo Palce Hotel and enjoy Mt Kilimanjaro views.

算是當地設施最好的酒店了，而且山景房真能看得到山（最好是早上或者傍晚天氣好的時候），樓頂露天酒吧也值得一去。早餐也不錯

房間乾淨！環境很好！服務態度很好！

價格有點小貴

We stayed on the seventh floor in the King Room. It's a corner room with two large patio windows on either side, which open on to two balconies. This room must have the best veiw of Kilimanjaro than any other hotel in Moshi. We spent three nights here and the best time to see the mountain was at sunrise, which in February was around 6.45am. At this time there was a clear unobstructed view as there was no cloud. After breakfast Kilimanjaro had disappeared for the rest of the day hidden beneath a layer of thick cloud. In the words of a tour operator, Mount Kilimanjaro loves to play hide and seek. The hotel is a good modern hotel with all the amenities you'd expect. And has a great view of Kilimanjaro from the roof top bar. Although, it gets rather windy up there at sunset. It's a shame that the bar staff play very loud music, which totally spoils the ambience of the occasion. The breakfast is good and the waiting staff are very attentive and Jordon M, the chef, will cook eggs just as you like them. The room is well made up every day with all toiletries and towels are replenished. I found the air-conditioning controls difficult to operate but reception were quickly on hand to assist. What makes the King Room, on the seventh floor, so outstanding is the magnificent, unobstructed, view of Kilimanjaro, which, when all said and done, is the only reason to be in Moshi. The loud music played by the staff on the rooftop bar is awful and completely unnecessary.

Disappointing Stay – Felt Uncomfortable and Pressured ★☆☆☆☆ I understand that in many places like Moshi, it’s common to be approached for business or money on the streets. But I absolutely do not expect that kind of behavior from hotel staff. I simply asked for directions, and suddenly I was surrounded by two staff members and then a brother of one of the staff, all trying to push their services as a driver and escort. They were extremely persistent, and wouldn’t take no for an answer until I finally had to raise my voice to get them to back off. After that, the entire stay felt tense and uncomfortable. I didn’t feel like a valued guest—just a target for more business. On top of that, the hotel is in a noisy location, so sleeping wasn’t easy either. I had hoped for a peaceful and professional environment, but unfortunately, that was not my experience. I wouldn’t stay here again or recommend it to others looking for a respectful and relaxing place to stay.