Hotel Belmont

Extremely disappointing experience. At the indoor playground, the owner's child hit several kids (including mine), and instead of intervening, the owner shouted at us, saying "it's not a problem if he hits" and insulting our 3-year-olds by calling them "traumatized" and "antisocial." She even followed us outside, looking for conflict. Completely unacceptable behavior for a 4-star hotel that promotes itself as family-friendly. Our whole group witnessed this. Totally unprofessional, disrespectful, and not a safe environment for children. I do not recommend this hotel.

We reserved and paid for a deluxe panoramic room, according to the information on the website, with an area of 30 square meters, situated in a corner, and only 6 rooms available. However, we received a double panoramic room of 25 square meters. They tried to convince us that we had paid for this type of room. We had no one to discuss this with, received no apologies or financial compensation, despite having everything in writing, including screenshots, which were sent to the relevant authorities. At check-in, we were assigned room 108, which was not the type of room we had paid for and, additionally, was located above the kitchen. It had a persistent smell of frying/food, something rather "divine." I'm leaving this review with the room number so that the reception staff can no longer claim that it's the first time customers have complained about this issue. We politely informed them that we needed to change the room, or else we would return to Bucharest. They gave us room 310, a double panoramic room, not the deluxe panoramic room we had paid a deposit for, where we had a "lovely" view of some tanks and the back part of the kitchen. We would have left, but the child was tired, and we agreed to stay in that room, trying to find a solution with the reception. Eventually, a refund of the price difference between the two room types and the customary apologies were expected from them. In addition: ROAD It's important to note that the hotel is not located in Sinaia, as it appears on other accommodation platforms. The hotel is in DAMBOVITA, a 50-minute drive from Sinaia, with many winding and narrow roads, not in good condition in the last part. RESTAURANT/RECEPTION DESK FRONT The restaurant is nicely decorated, but the staff leaves much to be desired. The restaurant prices are very high for the quality offered. The food is of very poor quality, and the children's menu includes frozen potatoes. You need a reservation; On the evening of our check-in, we asked at the reception if a reservation was required for the restaurant, and we were told that it was not necessary. On the second evening, we went for dinner around 18:40. In the restaurant, there were approximately 3 occupied tables, about 15% of capacity. No restaurant staff was present at the entrance, so we entered and sat at one of the tables, the same one we had occupied the night before. In less than 2 minutes, a waiter arrived and, in an impolite tone, asked if we had a reservation. We told him no, explaining that during check-in at the reception, we specifically asked if a reservation was needed, and were told it was not necessary. Furthermore, none of the tables had any reserved signs; otherwise, we wouldn't have dared to sit there. They offered us a table for 2 people, while we were 3... I refused to stay in a place where we were treated so poorly, especially considering the cost of 300 euros per night. We went to the reception, reported the issue, and requested to speak with the manager. W

I believe a 3-star rating is generous. A 2-star rating would be more fitting, especially in terms of "value for money." This venue possesses a fabulous location with boundless potential, which is sadly wasted by the owners and staff, much like the experience they offer to their visitors. Regrettably, instead of a delightful weekend at Belmont, we were left with a bitter taste due to their team and overall situation. Issue #1: The hotel is NOT in Sinaia as promoted! Marketed as being in Sinaia on Booking and other platforms, it is actually an hour away on a precarious, winding road with 1.5 lanes at most. While the location is scenic, it is NOT in Sinaia by any stretch. Issue #2: The hotel does not deliver on its promises. We booked a room with a "panoramic view" for an anniversary, only to be given a room overlooking a forest, mountains, gas tanks, workers' smoking area, and the kitchen ventilation. The reception, ironically proud of being overbooked, offered no remedy and argued that the room was technically still "panoramic." Issue #3: They engage in "tourist gouging." Once you've ventured an hour to this remote location, you're essentially captive. A small bottle of water costs an exorbitant 22 lei, while a portion of fries at the restaurant is 45 lei. Even worse, they take your wine glass away and return it filled, source undisclosed. Issue #4: The "pool" is a mere puddle. Don’t be fooled into thinking you can spend much time there. It's a small, children’s pool with just 6-7 loungers. Issue #5: The audacity and unprofessionalism of the staff are hard to overlook. What could have been a go-to spot for relaxation with my spouse has turned into a place I would never recommend, thanks to these numerous disappointments. There are other minor issues that could have been easily ignored, such as charging 20 lei/hour for electric car charging or the absence of an elevator. The cheap plastic balcony furniture is another letdown. In summary, the Belmont Hotel is a missed opportunity, a wondrous location held hostage by individuals who care little about guest experience and more about squeezing every last penny. I will certainly avoid it in the future.