Utente ospite
13 luglio 2023
Another couple and us stayed here one nite, it was stormy and we just needed a place for one nite, we booked 2 King rooms and ended up with 1 king and a Queen room, we were charged for 2 king rooms, but after finding out the difference they would not give a refund, many things were unacceptable, but the front desk would do nothing, and would not give a refund. The rooms were filthy, (we used towels from the pool to walk on in our room, we had to kill bugs, crickets and moths, in the queen room, the sheets were too small and didnt even cover the mattress, plus the tv didnt work in the queen room. No hair dryers, no iron or ironing board, dirty smelly hallways, next morning went down for the free breakfast at 9am and were told it just closed but heres 4 muffins, because the woman had to go to work at her other job (turned out to be the owners wife) After going down to complain at the front desk, turned out to be the owner, and were told, all we do is complain, and that if we dont like it we should f off, whereby I returned the comment and he came from behind the counter and physically threatened me, and told me if we didnt return the keys he would put an extra charge on our credit card. We are all seniors and have done a lot of travelling, and this has to be the worst hotel experience we have evre had anywher in any country. This place is a blight on this beautiful city. that we have visited and enjoyed several times.
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