Pandanus Mooloolaba

Spacious, very tidy n clean apartment. Just fantastic for a family of 5. Short walk to beach n shops. Great reception, nothing was a trouble. Thankyou

Beautiful apartments, great service with many thanks to Luke and his team for allowing us such an enjoyable stay. You will be advertised.

We love Pandanus. We have stayed there regularly over the last 8 years or so, staying in 3 bedroom appt or the penthouse with 4 bedrooms twice, once 8 yrs ago and just recently. Its location to the beach, cafes, restaurants, shops, gelato etc is perfect. Unfortunately a high rise parking building was built by the local council right next to pandanus which unfortunately blocked its delicious views of the water. But these are the positives. Now the negatives. We stayed in the penthouse for our family of ten. it suited us space wise very well, even had roll away beds for the 10 & 9 yr old. They loved the pool and spa and gym too. However, the biggest disappointment was how dirty the apt was. We all were convinced that it had not been cleaned at all, simply new bedding and towels put out. The hard wood floors were so dusty and dirty the kids feet were filthy. One room had a pile of saw dust in the sliding door jam of its room. The pillows on the couch were so old they were shredded and torn. How hard is it for owners to buy new pillows. really. We stayed there 8 yrs ago and looked back at the photos and saw the furniture down to the artwork on the walls were still the same. The penthouse is so tired and worn out it is obvious the owners have no interest in taking care of their property but just collecting revenue. We I mentioned to manager that the property was very tired and in desperate need of an upgrade he said the 3 bedroom arts had all been upgraded and our cost reflected the tiredness of the apt. I wish he had told me before I booked and paid over $2000 for 5 nights, perhaps I would have reconsidered as our family prefers cleanliness for sure. The manager sent this email to us on check in, and I quote from it here, "We hope you enjoyed your stay so far. If you need any assistance or anything is not up to your standard, please come by reception and let us know. We will do our best to make your stay better." So on that advice my husband had a chat with the manager. His response about the dirtiness of the apt was, "Oh that's too bad". Not I will send in a cleaner to rectify it. The apt also was supplied with an old electric frying pan we were going to use for dinner as we could not get the oven to work. Unfortunately the plug that was supplied with it was square, needing to go into a round hole. When my husband mentioned this to the manager he responded, "Oh that's interesting." Definitely not I'll send up one that works. My husband took out the vacuum cleaner supplied in the apt to vacuum all the long hairs we discovered on the couch and floors. The vacuum was full, and had little suction to do the job. Very cheap version I guess. Again this was mentioned to the manager whose comment was. "Oh the owners must have left it full". Perhaps the manager needs to go to hospitality school. But in his defence he is working with owners who care very little about their property or the comfort of their guests. My recommendation is to book the 3 bedroom