ILY Hôtels & Spa la Rosière

Franchement rien à dire l'hotel est cool, l'emplacement est chouette, tout est clean l'accueil est chaleureux et ils méritent clairement leur 4 étoiles ! Belle vue, le repas est bon, le petit déjeuner est satisfaisant :)

This is a lovely hotel. We stayed for a skiing holiday at half term in feb in a duplex room which meant our son had a whole room to himself with a large sofa bed. The hotel is well geared up for skiers with an excellent boot room and easy access to the slopes. It's not fully ski in ski out, but there is a track that you can ski down from the boot room to near the bottom of the lifts, and there is another track you can ski down from the pistes that brings you out directly opposite the boot room so minimal walking in ski boots. The hotel has its own ski rental shop next to the boot room. It's slightly more expensive than the normal chain rental companies, but the ski equipment was much newer and in better condition than what we got from intersport. There were only two downsides to the hotel. The first is that the food isn't the best. Breakfast is buffet style and perfectly decent, but its the exactly the same offer every day. The evening meal is limited to 3 starters, 3 mains and 3 deserts and is severly lacking in choice. If we'd have paid for half board we'd have been disappointed. The second downside is that room 701, the lovely duplex room that we had, was adjacent to the bar/restaurant area. That in itself wasn't a problem for most of the week apart from the one night where the hotel had a party in the bar that meant loud music playing until midnight that meant no chance of sleep until the music stopped. We recieved appologies from the hotel staff when we complained at about 11pm and then after the event, but they obviously knew there would be a problem as we're not the first guests to stay in that room and i can't believe that no one else has complained about noise there before. Despite the noise blip, we had a very enjoyable stay and i'd have rated it 5 stars if we'd had not been in the room we had or if the hotel had been a bit more genuine with their appologies.

I just wanted to add my review as I really rely on these reviews before booking somewhere. Let's start with the positives: The hotel itself - the family room - was fantastic. Really comfortable and well equipped. We've never stayed anywhere so nice and having Zack and the ski shop in the hotel itself was convenient. Importantly I would say it is NOT ski in ski out, you have to ski down a path, remove your skis, cross a small road, and walk a short distance to the ski lift carrying your skis (about 5 mins). Then you have to work out how to find the path to ski back (past the Solarium), stop, remove skis, cross the road again and walk down a set of metal stairs carrying your skis. It was no biggie for us as our kids are 16 and 12 but it would be more challenging with younger kids (ie it is not the kind of ski in where you literally ski to and from the door of your ski locker). La Rosiere is a beautiful resort and even in peak UK half term it was quiet and we never had to wait more than 5 minutes for a lift. This is completely different to somewhere like La Plagne and makes for really nice skiing. We also had amazing weather which helped! The staff at the hotel were also in the main delightful and very responsive, including the cleaning team. So, the less positive. We had a vegetarian in our family and having read the reviews saying how awful the catering was for vegetarians I emailed ahead to make sure things had improved since Christmas. I was assured they had been but we approached our first meal with trepidation. My daughter was offered a "bouquet of legumes" as her main course in the set menu. This was literally a side dish of carrot batons and celeriac. Needless to say I went and complained to the front desk, showing them a photo. Things did improve a bit but, being honest, the evening meals were just massively inconsistent for all of us, not just her as the vegetarian. It just felt like the hotel was let down by the kitchen. We gave our feedback patiently every time there was an issue and the hotel did seem to listen and try. I was especially impressed with the hotel's general manager Maud who made sure she found our family to see what she could do to improve our experience. I do think they are trying but it is really rather disappointing to not have vegetarians well catered for, especially in a resort which is trying to operate more sustainably. We should all eat less meat! Maud did also explain to me how much cheaper the half board is per evening than buying a la carte and this was interesting to factor into our experience. I would also say at busy times, book in to eat as soon as the kitchen opens at 1830. It gets very busy later in the evening and we saw lots of guests (including many with children) wait a long time to be served. In summary, go into it with your eyes wide open. If you are a super fussy eater, you will be disappointed or even angry. But if you can be fair minded, laugh about the bad meals wh