Whitepod Original

Wonderful experience in the heart of nature. The pods was 5 star. Everything was organised and clean. Helpful staff. Grate options for breakfast. Many activists to do. Reception area is very beautiful and the lady on reception is very friendly and helpful. They transferred our luggage to the pods while we walking to the pods.

The pods are very hot when the sun is shining and there is no way to ventilate them in order to cool them down. The access roads are muddy and unmaintained, and boots are needed to access some pods when it rains. Very noisy, with the noise of the nearby highway, helicopters and tourist planes, and vehicles carrying suitcases and clients.

Came to Whitepod to celebrate our wedding anniversary and had a fabulous time. As an eco-luxury hotel, we were expecting something comfortable and well organized - and even a bit indulgent - but also expected it to have some elements that were rough-around-the-edges. We didn’t find any of those. Online check in was smooth and easy, and Najma provided great orientation, when we got there. Through her, we also booked meals and arranged activities. All of the staff at Whitepod were friendly and professional, going through extra mile to ensure we had a good time (eg, leaving us cake, even when we kissed afternoon tea because we were out in the mountains). Helpful to know ahead of time, if you’re thinking of visiting (our advice is re a summer 2022 visit): 1) part of the magic of Whitepod is how immersed in nature you are. Be prepared that you’ll be walking from reception up to your pod, and down again if you want to eat in the gastronomic restaurant. I would not recommend it if you have trouble walking up a steep or uneven path 2) as you would imagine at high altitude, dining options are limited. The gastronomic restaurant Cheniere is excellent - but menu selection is understandably small (everything is sourced locally). Gaia is an outstanding member of the team, there And, also on the dining front, hike-able (30-45 mins) Auberge de Chindonne has a gorgeous view, friendly team, and delicious food (including BBQ!) Finally, daily breakfast is super yummy. Not the biggest selection, but delicious and with fresh baked bread, fantastic cappuccinos and even a juicer. Ah, and of course, fire-grilled Rosti! Big call out to Roxanne who manages the whole Podhouse scene. Overall, a really enjoyable place to get into the mountains, slow down, chill on the deck of your pod, and do as many or as few activities as you like!

Enjoyed two nights (a recommended minimum to be there!) with wife and baby. Amazing place, would definitely go again for the Swiss Pod. Excellent breakfast: not a huge choice, but superb quality of local food. This is exactly my taste. Roxane at breakfast and tea time did a great job, the same as the (apparently new) GM Jonas, who looks after every guests. If you hesitate to book: just book and enjoy!

Definetly not what I call a LUXURY hotel, a lot of details missing and poor customer service. Apparently my COVID certificate was expired (I live in Switzerland and it was the first time I had problems with this). Anyway they said I couldn't go to the restaurant so I said ok but when they said I couldnt go into the hottub which is OUTDOORS and I'd be ALONE with my couple I couldnt accept it because we paid for it. There was a lot of miscommunication, the receptionist Michela was a bit aggressive when we tried to solve the problem with the covid pass and enter the bath and hottub. First they said I couldnt go in the restaurant because my last vaccination was over 4 months ago, then since my partner's certificate was working they said it's 9 months validity, after that they didn't accept a negative test, then they said I couldnt go into the outdoor pool (outdoor! being alone with my partner!), after that apparently I could go into the restaurant but not the pool... since we were very disappointed because what we were expecting the most was the hot bath, we asked them to show us the law and regulations and we finally showed them that the restrictions were for INDOOR pools and they had to let us go in. But they had no idea about the regulations since they told us 5 different things and two of the girls were not helpful at all, they just refused to let us go in without trying to find a solution or compensation. Fortunately we dealt with Sophie who finally helped us but the overall experience was really stressing and frustrating. First of all the hall was definitely not the place to discuss this since there were other clients checking in and it looks so unprofessional, we offered them to go somewhere else to talk about that but they stayed there. Second, it was FOUR of them against us which was a bit intimidating, Michela jumped into the conversation in a very aggressive way just saying "this is the law, I dont make it" and stuff like that. We lost more than one hour there (taking into account the high price of the stay this was precious time) to finally find out that we were right and that since it was an outdoor pool and we were both vaccinated, we could go in. Apparently we were also allowed in the restaurant so finally they let us in (otherwise they charge 25chf extra for room service). Apart from this, there were a lot of thing to mention from the pod. The screen of the iPad was a bit broken. The bed is not as comfortable as expected, we pay a lot and we expect a big double bed but we found two small beds joined together plus there were two individual quilts. This was super uncomfortable because you look for being warm under the quilt with your partner and it's impossible with two small quilts so basically it was like if we were sleeping separate otherwise it was too cold. Also the upper beds were not prepared, even if we are only two and we won't use them it doesn't look very good to have just the mattress there (a bit dirty I must say), I wou

I loved this place, stayed from 25th of December to the 28th of December, I wouldn’t recommend staying here for more than 5 days, it was an amazing experience, the place was a long drive from Zurich, so have snacks prepared, and you won’t be having more than 1-2 meals here, so please prepare your own food, the snow was everywhere which made it really fun to play in, and every morning it’d be -3c, there was a warm wave in Switzerland during the 9 days we stayed, but every morning you’d catch the food truck for some delicious meals that you’d cook, then you’d leave and play in the snow, or take the long drive to Montreux to shop or perphaps see lake Geneva, and oh I forgot to mention, you can see lake Geneva from whitepod depending on where you are. The problem is getting to the room at night, there are no lights for which cabin, I stayed in cabin suite, ultimate cabin experience.

Everything about this place looks perfect on paper and on the website but once you get there things don't turn out being as great as you'd expect. Starting with the reservation - I got a voucher for my birthday for one night at the cozy pod. I called to ask about the conditions of the voucher and I was told my voucher was worth 695CHF and I could reserve a higher or lower rate accommodation and pay/receive the difference. Well it turned out when I finally made the booking the manager in charge said the rules had changed and I had been misinformed - my voucher was worth 1 night independent of the rate for the night I booked which in my case was less than 695CHF - they just keep the difference to themselves. This would not shock me if they would use an average yearly rate for the voucher but they don't - they use the highest of the year so they always win. Secondly, getting to and out of the pods is not an easy task in winter time. The resort is north facing - we were there for one night late Dec and got less than 1h of sunlight in the day. The weather was beautiful on the other side of the mountain but the area where the pods are is dark, icy and dangerously slippery - make sure you have proper gear or you'll end up getting injured. Thirdly good luck trying to figure out the right temperature inside the pod. Everything is supposed to be digital (including the fireplace - yes the fireplace). You're meant to regulate the temperature of the room (including how strong the fireplace blows the air) on a tiny screen in the fireplace. You will never get it right and you'll either be too cold or too hot not to mention the light coming out from the fireplace at night. Stayed up the whole night either too cold or blinded by the light of the fireplace (not to mention the noise of that thingie blowing off full power). On a positive note, the landscape and the mountain views were amazing, we could see the sky full of stars at night. The food and the staff at the restaurant are very nice and they have all the gear you need available if you know beforehand what you will need (they dont advise you at check-in). In summary for me was a poor experience - my expectations were so high and they fell short of being nearly met. I gave feedback at check-out and the manager had a chance to course-correct things and make me feel good. She chose not to, which was an even bigger disappointment. I encourage the management to re-think their business/policies and start focusing more on customer experience. The views and the pod structure will give you initial curious customers willing to try it like me but wont guarantee they will stay loyal, recommend it and come back .