Hotel Sofitel a Montevideo

Wow. One of the most ridiculous experiences in over 35 countries and 150 hotel stays in my life. Arrived at the hotel which looks dated from the outside but I was confident, based on the reviews, that the rooms would be decent as I expected. Slow check in process but staff fairly friendly. We got to the room which, no exaggeration, was one of the most dated, smoky, disgusting rooms I’ve been given. Rather than complaining at the end of the stay, I returned to reception and said that the room was horrible and smelt terribly of smoke. I asked if we could be moved to a nicer, newer room. This wasn’t well received but Leonardo (hotel receptionist) said that he would arrange for us to move to a room on the eighth floor. We fetched our things from the first room and waited at reception. After Leonardo had ignored us for a few minutes, I asked again if we were being moved to a better room. To clarify, by better, I was asking simply for a more modern room that did not smell of smoke and that reflected the photos of the hotel online. At this point, he lost his temper and said that we needed to go and sit and wait. I explained to him that we had a reservation later in the evening and that we needed to check into our new room quickly. He behaved aggressively and with a short temper - telling me that I should basically be grateful that he was moving our room! I explained that, as a customer, we pay for a room of a good standard for the price and that he was not doing us a favour! He then accused me of ‘harassing him’ about having a better room! There was no element of ‘harassment’ and only Leonardo speaking in a rude and totally unprofessional way. I could not believe what was happening! At this point, I asked to cancel the room as we were going to stay elsewhere. I asked Leonardo for confirmation that the cancellation would be free and he told me ‘he did not have time to write this confirmation’. I explained that it would take him less than a minute and that we could only leave the hotel if we were sure we would not be charged. He begrudgingly provided Brie after demonstrating a further bad attitude. I am sure that the hotel will reply to this review with a different version of events but, all I can say is, this hotel is seriously dated, in a bad condition, smoky in the room we were given and the attitude of Leonardo was one of the worst and most bizarre I have ever come across. I am also making a formal complaint to the NH Hotel group, whom I expected better of.

Hotel con buoni costi e vantaggi. Situato nella regione centrale, ciò che ha facilitato i nostri passi a piedi. Lobby dell'hotel ben accattivante e bello. E 'un edificio antico e quindi il suo ascensore è piccolo e la sua porta è molto rumorosa. Siamo stati ospitati in una camera tripla al 5° piano e la stanza era ”inclinata” all'ascensore dove ci ha disturbato il rumore di ogni volta che la porta del suono si chiuse, oltre a non avere alcun rivestimento acustico e qualsiasi movimento. i corridoi erano ascoltati completamente all'interno della camera. I letti erano molto confortevoli e ci sono canali TV di tutti i paesi (compreso Globo Internazionale e Record), aria condizionata, cassaforte e frigo. Il bagno è piccolo e non c'è posto per appendere gli asciugamani principalmente dopo il bagno, cioè c'è bisogno di scambio giornaliero. Possiede dispensare con shampoo e gel doccia all'interno della scatola - che è di vetro - (condizionatore era rotto) e dispensare sapone liquido nel lavastoviglie. Caffè mattina soddisfacente, ma niente di speciale (sentii mancanza di uova mosse, sinceramente! Era solo uova cucinata!). Wi-Fi non funzionava all'interno della stanza - non so se fosse perché eravamo al 5° piano, ma solo abbiamo avuto connessione alla ricezione (terreno). Funzionari molto educati e sollecitati.

The Regency Golf hotel is located in Punta Carretas at a short distance of the well-known shopping mall. You have the rambla and numerous restaurants nearby. The hotel is a city sleeping factory. Staffs are friendly. We booked on the Saturday when the final of the Copa Sudamericana 2021 took place. The city was full of Brazilian football fans. Prices got up and many hotels were fully booked. Our room was small and was actually an adject to a larger corner room. The room was adequately furnished, with large faulty table & chair, TV on the wall, wardrobe & safe and airco. In the room we found an in-cupboard kitchenette with fridge, sink, microwave, coffee & tea making facility, and 2 plates & cups and cutlery. We had an OK double bed, and a small separate bathroom with washbasin, toilet, bidet & shower. All was clean. The window provides a view of the wall of next building. The window can be open but have no mosquito screen. Opening the window results is a permanent noise from a compressor in the small patio downstairs. Complimentary Wi-Fi Internet and free parking in the street. The hotel serves an OK continental breakfast buffet with tostada made to order, croissant, pastries, fresh fruit, and coffee & tea. Espresso & cappuccino are extra. With US$ 115 for a modest room the hotel is overpriced. If you like to stay in an urban accommodation and enjoy compressor noise, Regency Golf this is the place for you. Otherwise seek elsewhere.

Holtel modesto pero justo, ofrece un desayuno incluido muy rico y variado, ubicado a 6 cuadras de la Plaza Independencia y casco histórico y a una de la Av. 18 de julio. Es fácil comunic**** con el transporte público y su personal fue muy atento y amable.

Tem só uma coisa boa no Gema Hotel: a localização. De resto, menciono pelo o que passamos: 1) apesar das fotos no site, não há café da manhã (mas ainda bem que pertinho tem o ML Calentitas, excelente) 2) Banheiro sem secador de cabelo, toalhas de banho velhas e ásperas. 3) Edredon cheio de manchas. 4) Fronhas e roupa de cama com CABELOS de outras pessoas. Ao pedirmos para trocarem e explicarmos o motivo, o responsável disse que devia ter vindo assim da lavanderia. Ou seja, não era culpa deles. Ou seja, não precisam ficar chateados. 5) todos os cantinhos do balcão/janela com sujeira, vidros sujos, paredes sujas. 6) as cortinas devem ter sido brancas um dia, mas estão cinzas e encardidas de sujeira. Já tínhamos pago pelo Trip advisor, não tinha muito o que fazer, apenas encarar o assunto (afinal, era só uma noite lá). Considerei comprar roupa de cama no supermercado de tanto ”nojinho” que fiquei. Eles acabaram trocando, mas por via das dúvidas cobrimos os travesseiros com camisetas nossas. Estava frio, mas não tive coragem de pegar o cobertor extra que havia no armário - e para me esquentar, coloquei uns lenços de frio (echarpes) sobre nós. Resumindo: altamente NÂO recomendo. Pode ter sido bacaninha um dia, mas hoje está abandonado e sem direção.

Excelente todo, la ubicación, las habitaciones, el desayuno y sobretodo el trato del personal. Sumamente recomendable! Sin duda para repetir. Estuvimos en una habitación de 4 y fue super cómodo todo , la cocina americana un plus.

Habitaciones confortables y limpias, excelente opción gastronómica, cuenta con un desayuno amplio. Muy buenos precios tanto en el almuerzo como en la cena, gran variedad de panes caseros previos a la comida, muy satisfecho con la atención de todo el personal, volveré a ir

Bom custo x beneficio. Hotel antigo, mas organizado e limpo. Oferece estacionamento e limpeza diária dos quartos. Café da manhã simples, mas pelo preço está dentro do esperado. Localização ótima, andamos tranquilamente pelo centro em todos os horários. Recepcionistas simpáticos e prestativos.

Il servizio in questo hotel è stato, a distanza e lontano, il migliore che abbia mai avuto in tutto l'Uruguay. E ho guidato la maggior parte di esso. Solo persone fantastiche, un luogo davvero eccezionale e strutture molto belle. Se sei a Montevideo, è davvero la tua scelta migliore.