Jet52988384047
23 maggio 2025
We were looking forward to our stay here. However, while the grounds were very nice and the bed was super comfortable, there were many drawbacks. The junior suite is roomy enough. The bathroom is good sized, but the wide double sink takes up most of the counter space leaving little room for toiletries. And note that we’re were told. It to flush ANY TP down the toilet. Great shower with plenty of hot. However, the couch was so deep and hard it was basically unusable. I can’t imagine why anyone would put such a couch…anywhere. The only way to sit on it was to put bed pillows on it and then put your feet up. I mean, a ridiculously deep couch. It was nice to have complementary items (beer, wine, etc) in the mini bar as well as snacks The grounds are very well maintained with quite a bit of wildlife. We saw coati and agouti. Hotel is close to the main road and the motorcycles are quite noisy in the morning. The biggest problem was with the service. I’ve seen other TA recital rave about the service. Not sure if we hit a bad week or what. We found the majority of staff to be less than friendly other than the wait staff. No hellos, buena dias, etc. The guy that “greeted” us on arrival (shaved eyebrows) was almost rude. He rushed through the intro to the suite, skipping a lot of details. Not a great way to start your visit. Another, more troubling issue occurred on our check out day. The day before we told the front desk our driver was scheduled to pick us up at 11:00 when we had planned to check out. The next morning around 10:40 I spoke with Michael at the front desk letting him know we were going to bring our bags down ourselves. Unbeknownst to us our driver had arrived an hour early and Michael had told him just to wait till 11:00. The staff did not bother to tell us our driver was there. Despite the fact that we were on the phone telling them we were ready early. Even if we were planning to check out at eleven, why would they not just let us know that he was there early? They had our WhatsApp and room phone. No excuse for that lapse in service at a higher end hotel. All in all we would not come back
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