L'And Vineyards - Relais & Châteaux

Located closely to Lisbon, nice hotel, amazing cafe on the lake.

Abaixo das expectativas e dos standars para este tipo de hotel. Solicitámos o serviço de acender a lareira e ninguém o fez... O autoclismo do WC tinha um problema e ninguém sabia resolver....

Stayed here for 3 nights in February 2025 in one of the Sky View Suites (Chardonnay 9 specifically). While the rooms look divine on their website, the suite was in dire need of upkeep and maintenance. I selected L'AND as it was listed on the Michelin Guide. It is now obvious that whoever puts hotels on their site have not actually stayed there. I have never written a review for a hotel I have stayed at until now... Let's start with the bathroom first: The fixture that holds the shower wand was broken; one of the bathroom faucets was loose, the rain showerhead looked like it had never been cleaned as it had hard water stains all over it. The bathroom smelled moldy and mildewy, but what do you expect when the shower door and floor are made of wood?! Bathroom lighting was abysmally dark. The enormous soaker tub in the bathroom; while it was clean, trying to fill it with water took forever so we gave up. Now on to the plunge pool: The plunge pool was absolutely disgusting! It is outside and there is no roof or cover for this patio area so dirt and everything gets into it. The thing was dirty. We tried filling it with water and after running for almost an hour and only filling it 1/8 of the way, we gave up on this too. Basically, paid extra money for this feature that we thought would be wonderful and we couldn't even use it. General: Outdoor patio area does not have any roof or cover so the cushions on the chairs were dirty and water-soaked (it had rained the day we arrived)...they never dried out. The outdoor fireplace/fire pit is real wood, so unless you want to smell like smoke, don't bother asking them to come light it (which they have to do). The fireplace inside the suite is not a gas one, it is wood too! So, they have to come light it for you. Pain. The door to our coffee area and mini bar would not shut and the mini bar fridge light flashed like a strobe light. The outside of the building was stained with green "mold" and is in desperate need of painting/repair. The bedroom rugs looked like they had seen better days and I made sure to wear slippers all the time. The only plus: Staff were helpful (albeit a bit "stuffy") and responded promptly to requests. We had breakfast in our suite and the food was quite good along with large portions. The bed was very comfortable and the grounds were quiet and peaceful. A small bottle of wine was waiting when we arrived as a welcome gift. The wine was okay...nothing to rave about, however. We didn't eat in their restaurant. Overall, the concept for L'AND is great, but the execution is very poor. They need to spend some serious money to repair and maintain the suites. We will not stay here again as the "value" was not worth the price. I really should have taken photos of everything to document how awful it was.