Mont-Tremblant: hotel con bar

I honestly don't even know where to begin and never leave reviews but I feel like whats going on inside this place needs to be made more known to the public. From the very beginning, the blonde old receptionist sent us to the wrong hotel room with all of our luggage - TWICE. After trying to break into some other poor families room in the middle of the night, we called her and not only did she not even care and made us luggage everything back, but she lectured us about where we parked our car. Which, by the way, doesn't even matter. Considering we paid for a full weekends parking in the hotels garage but the entire garage was full with no parking for us because ”people sneak in on busy weekends and towing says its too busy to enter the village today”- as per ”Remi”, the receptionist. The hotel refused to reimburse us for this because there were parking options on the other side of the village which is not what we paid for. ESPECIALLY with all the ski and snowboarding equipment. While I will say that the room was nice, I dont trust the bed either. I'm not sure if its a reaction to the detergent used for the sheets but I'd really like to believe that the reaction on my arm wasn't from bed bugs.. On check out when we raised all of our concerns to receptionist, ”Remi”, he interrupted us in the middle of our convection to say ”Please to stop talking” because a call was coming in and told us to ”please go to the side because its rude to keep people waiting on the phone”. As it wasn't rude to completely disacknowledge our entire conversation. Which went no where, we were told to just write an email to the hotel when we get home and given no reimbursement for the parking we never received. Worst stay of my life. They have some SERIOUS customer service and staff training issues they need to address.. after investing in a better garage security system and new bedding.