My dad wanted a place close to the hospital to visit my aunt while she did chemo ( which was a 7 minute drive). Definitely would have driven further based on how crappy this hotel was. Unfortunately my dad didn’t listen to me and booked this hotel since the rose bowl parade caused many hotels to be booked out. The first room they gave us was dirty & had lots of ants. I cannot believe they thought it was okay to send guests in a room that wasn’t even swept. I’ve been in so many hotels without my family when I go on vacation. Not ONCE have I ever had a hotel not give me a full roll of toilet paper. They left what the last guest left in the restroom which was little to nothing. For as much as we paid you would THINK they would have the decency to at least leave a whole roll of toilet paper. We were in there not even 20 minutes & had to have the cleaning lady spray the crack in the wall for the ants . It killed the ants all in the restroom but occurred again 10 minutes after with more ants. The room was old( not like pictures online), had spots , and holes all around the room. We moved to another room which was upstairs. This room was completely different,cleaner, & smelled nicer. Only to realize they sprayed it so much because in reality it REAKED of we*d. The first day we were smelling it my little brother & I got headaches. I couldn’t even sleep at night because of the smell through the wall. The worst part was the smell got worse and worse everytime we used the restroom. It was coming through the vent & made our entire room so bad. I have never had a scent so strong cause me a migraine & want to get sick. We called the front desk to ask if there was any complaints from the cleaning ladies hoping they knew what room it was. Considering this is a smoke free hotel a worker cleaning the room would have definitely been able to tell which room it was. Manager said no but we explained we couldn’t deal with it anymore. My dad asked him to come smell the room himself to see how terrible it was. The next day after a long day at the hospital visiting my aunt, we got food and went back to the hotel to rest, and eat. I scan my card on the door and it doesn’t turn green. I try to open the door and nothing happens. It is pouring rain, cold, we are tired , and hungry yet we are unable to get into our room. I have my dad go downstairs because my mom, little brother , & I had to use the restroom. Finally, my dad comes up & tells us the lady at the front had to restart our key cards. Please make that make sense!!!! We paid for 4 days why would our key cards not work! This is the worst hotel I have ever been to. Do yourselves a favor, do not spend money on this hotel, and don’t let these “ good” comments fool you.
Molto buono
62 Recensioni