Verified traveler
6 novembre 2023
The resort is located in a lovely area with beautiful vistas and serene surroundings. We found the hotel itself lacked the details and service that would be expected at a high-end resort. The hotel staff was generally friendly but seemed stressed and overworked. Only one person was working the check-in counter when we arrived, so we waited in line for 20 minutes despite there being several people behind the desk who seemed to have a managerial roll but didn't offer to help the people who were waiting.
We went to the bar area for drinks and appetizers but eventually left after 15 minutes because our server said she was too busy helping other customers and couldn't take our drink order (the bar was 1/4 full.)
We were awakened several times in the night, starting at 2:00 a.m. by loud partygoers in the hallway and nearby rooms. And small details were missing from our room: a broken lamp, a malfunctioning thermostat, no soap for the shower. The pillows were comfortable, though.
Overall, we expected a higher-level experience for $410 per night and were sadly disappointed. It's not a place I would go back to.
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