Utente ospite
29 febbraio 2024
Came to stay for 3 nights to attend an event. Great communication beforehand with messages advising us about parking and optional upgrading of breakfast to full English. Easy to find with good parking out back, with reasonable parking rates. Greeted by friendly manager and explained how to work the back door which can stick. Key however was attached to a large wooden panel making it not the most convieneinet thing to carry around. Room was stunning on entrance and had clearly been well decorated. However on closer inspection the room was really rather dusty and the quirky decor was in serious need of a dust, salt lamps in the room being very grubby. Bathroom very tired and in desperate need of updating as this is a stark contrast for the rest of the room. At night the room was stifling hot and only one small window to be opened, did not sleep. In addition the staff in the pub next door smoke directly below this window and strong whafts of cigarette smoke drift through. We looked for a desk fan but one wasn't included in the room. Breakfast was included in the booking but we opted to upgrade breakfast for both of us for both days, even if £10 each a day was a little steep. Service was nice and polite and breakfast clearly freshly cooked. However I did not think £10 each was value for money. Small portions and very average meal. We opted to go to the Wetherspoons the next morning and frankly got a better value for money, and enjoyable cooked breakfast for half the cost. We also found our room wasn't cleaned whilst we were out, when we asked about this its apparently due to covid restrictions. However we have stayed in other hotels during covid and this was not an issue. Gave the sense of lack of professionalism. Overall you can see alot of work has gone into this place but there are little things that just let it down. Also including the full English in the breakfasts you include with the booking would be good, this is one of the only establishments that ask you to pay extra for a cooked breakfast when they advertise 'Breakfast Included' on the booking.
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