La Quinta Inn & Suites by Wyndham Monahans

衞生：相當於中國的經濟快捷酒店。房間衞生可以，熨衣板有點臟不敢用。 設施：有微波爐，冰箱正常。但沒有吹風機。浴缸花灑衹有固定的，水流一般。衣架衹兩衹太少了。 洗浴用品是DOVE，不錯。 服務：前台女士態度良好。 早餐：含早餐，直接去吃，根本不管幾人。早餐有肉腸、炒蛋、麪包、麥片、酸奶、牛奶、橙汁、自烤華夫等等，按美國的情況是可以的。 周邊有麥當勞、漢堡王，開車2分鐘左右。

Never made it Unfortunately, I never made it to the hotel I booked. Within minutes of completing the reservation, I realized the property was over 50 miles away from the city I had originally searched for. I’m still not sure how or why your platform presented hotels so far from my intended destination without making the distance clear at checkout. I immediately attempted to correct the issue, but was met with a frustrating cycle of blame: • Your customer support team said there was nothing they could do because it was “the hotel’s policy.” • The hotel, in turn, told me they couldn’t help because the booking was made through you. The result? I paid for a room I never used—and no one would take responsibility. It’s especially disappointing that your system offers zero flexibility in cases of honest mistakes, particularly when those mistakes are enabled by the design of your website and then locked in by a rigid no-cancellation policy. I hope you’ll take this seriously—not only by improving how your platform displays locations relative to user intent, but by reexamining policies that leave customers like me feeling manipulated and ignored. I’m still hoping for a fair resolution, including a refund for this booking. Please let me know if someone can take a fresh look at this with the customer’s experience in mind. Sincerely

Great customer service . Clean room and excellent breakfast. Staff were extremely nice!