Passalacqua

This hotel is one of the best we have ever been to. The love for the details is enormous and that's what it is all about. Regarding functionality there is still room to improve. It's obvious that the look and the design - besides the service quality - count the most for the owner family. It is a very expensive pleasure to stay at that hotel but the guests are fully rewarded for their willingness to spend a lot of money. The generosity of the hotel is extravagant and the employees pamper the guests in many ways. It would go too far to list all the different experiences we had but everything (with very few exceptions) was outstanding. Well done!

Stunning property, fantastic food. Service was very average, spiders in the room (x5), suit was ruined during turn down service (which the hotel fixed at my insistence) - there was also absolutely no accountability or apology for any of the above or for locking us out of the property for 30 mins after a boat ride organised by the hotel. Not what you’d expect after paying EUR1300 a night.

I was trying to decide between staying here and at Grand Hotel Tremezzo and ended up booking this hotel as per recommendation from my travel agent who told me how special it was and how it is one of the best hotels in Italy right but after reading reviews (and seeing a few pretty bad ones) I was worried. This place is EXPENSIVE ($2000 a night for a room!) and I wanted to make sure our money was well spent... Well, I should not have been worried because it was absolutely amazing! The grounds are stunning, the rooms (we stayed at the 'stables') were amazing and the attention to detail is unlike anything I've seen before (even hangers are handcrafted out of wood and have leather Passalacqua logo on them!) and the service was really good! Ladies - they have not one, not two, but THREE different Dysons for your hair - so you don't need to bring yours (like I did!). We had dinner at the restaurant one night and it was the best meal we've had on the trip - similar quality to michelin starred restaurants! As guests of Passalacqua you are able to use the grounds of Grand Tremezzo and we did that. The are very different hotels - Grand Tremezzo is stunning and runs like a well oiled machine (at Passalacqua there are a few kinks they should still work out) but Grand Tremezzo is huge and feels like a large resort vs passalacqua is small and very serene - there are only 24 rooms total so even when the place is sold out it it is never crowded. So if you are looking for a place at lake como - look no further!