Hotel Croce Federale

We stayed for one night as we had an appointment near to Bellinzona. Even though the hotel is very noisy (and we had the room directly on the kitchen side) we were still able to sleep well because the beds and the ambience were great. We decided to book dinner directly in the hotel restaurant and that was a very good decision. The pizza and penne were delicious. Thanks and congratulations to the kitchen! The service was friendly and professional! And the breakfast was simple but sufficient and very good. Big thanks to Paola from the breakfast service and check out for her cordial manner! She is a real sunshine! Conclusion: The hotel has somewhat thin walls but everything else, employees, owners, food, service, friendliness, etc. were perfect!!! It is honest and true friendliness and not fake. We would visit the hotel again! (But a different room) Thank you for everything! - Nicoletta

Wonderful restaurant on the main pedestrian street in Bellinzona that rents out rooms on the second and third floor. The pizzas are amazing, staff very friendly and location perfect for exploring the three UNESCO fortresses in Bellinzona.

My recent stay at Ristorante Croce Federale in Bellinzona, Switzerland, was far from satisfactory. I encountered multiple issues that significantly impacted the quality of my experience. Firstly, the lack of an elevator posed a major inconvenience, especially for travelers with senior citizens or mobility challenges. Having to navigate stairs with luggage can be burdensome and detracts from the overall comfort and accessibility of the hotel. Furthermore, the hotel's response to noise disturbances from the kitchen was unsatisfactory. Despite acknowledging the issue, the staff claimed they were unable to address it, leaving guests to endure constant disruptions throughout their stay. The suggestion of paying extra to change rooms seemed unreasonable, particularly when the inconvenience was caused by the hotel's own shortcomings. Moreover, the lack of complimentary amenities, such as coffee and basic essentials, was disappointing and fell short of expectations for a hotel of this standard. Guests should feel welcomed and well-provided for during their stay, but unfortunately, this was not the case. The condition of the room itself was also concerning, with noticeable stenches and visible molds on the walls. Such unsanitary conditions not only detract from the overall experience but also raise questions about the hotel's cleanliness and maintenance standards. In conclusion, my experience at Ristorante Croce Federale was marred by numerous disappointments, including inadequate facilities, poor customer service, and unsanitary conditions. I cannot recommend this hotel to fellow travelers, and I hope that management takes these concerns seriously and implements necessary improvements for the benefit of future guests.

Gran amabilidad y disponibilidad del personal para late check-in (23 h). Buena limpieza, tranquilidad, desayuno correcto. Habitación y baño un poco pequeños, pero suficientes. Precios correctos para lo que es habitual en Suiza.