Hotel in zona Faulkner University, Mobile

I stayed at the Resident Inn Marriott in Mobile Alabama.950 W I-65 Service Rd S.These are pictures from my Room218 Dec23-27,2023 Queen One bedroom Suite.My room looked nothing like the pictures shown online. It was very disappointing.I have several emails from contacting customer service all weekend about the condition of the room. I spoke with the lady at the front desk.She was very unbothered.There was no hot water, water damage on the ceilings, the appliance(stovetop)was broken with missing knobs.The carpet was stained.The dishwasher had the insulation or whatever it was coming out of the sides.The rooms were smelly and dingy.Just not Marriott quality at all.No housekeeping or cleaning done or available during the stay. You had to take your own trash out.The front desk lady told me when I checked in said that she would place a work order and someone would be by the next day. However, there was no truth to that at all, the next evening I went down to inquire, the guy at the front desk said there was no work order and he had no idea what I was talking about.They also slid a letter under our door at some point that said they let their staff off for the holidays.It would have been nice to know upon check in so we were told and we could have found somewhere else to stay. I have never stayed at a hotel where there was minimal to no staff. Terrible experience for a Christmas Holiday weekend. On a positive note and the only positive was the male staff (Marquise) that was very pleasant keeping breakfast stocked. The front desk staff was not concerned at all.When, I checked out,I mentioned the condition of the room and all the guy said was ”Im sorry”.There was nothing he could do because I booked through third party but I could call the General Manager which will be in by9.I spoke with her.She said to send her the pictures to her email and she would go take a look before she leaves for the day.She also said she left her phone at home and she would check the email that I sent with pics included and I did not hear anything else from her.Again, what was advertised online nice and clean is not what I ended up with in person. It was total opposite.The online advertising was very misleading.

Mi piace molto la camera e il servizio?

The hotel was very comfortable, both in room and the lobby and dining areas. While it appeared to be busy, it was quiet on the floors and hallways. All of the staff are very welcoming and attentive. Breakfast each morning has a different selection to choose from. Whether one goes first thing or at the end of the serving session, the food is always hot and refilled frequently and coffee is on hand pretty much all day.

Di solito non lascio cattive recensioni degli hotel, ma sono stato molto deluso dal mio soggiorno in questo Holiday Inn. L'area di lobby e ristorante erano bellissimi. Tuttavia, l'ascensore e le strade avevano un odore di meraviglia e erano stufa. O non hanno aria nelle stanze o non lo girano. Il tessuto su tutti i piani è tintato e deve essere pulito. Tutti i pannelli della stanza sono dicolorati, sembrano bianchi. Quando ho controllato le foglie su una delle letti, le foglie erano dipinte e una delle foglie di cotone, dovevo chiedere nuove foglie, il bagno aveva delle anatre e il vento era molto polveroso. Avrei dovuto andare in un altro hotel, ma tutti gli hotel della zona erano prenotati mentre ero lì per un torneo di basket.

Stayed 6/29-6/30. The hotel looks like an 80s building. The staff at the front desk on check in were nice enough, athough it appeared I interrupted one of their naps. No upgrades for elites at this property, despite a very very low occupancy - at least not for this ”titanium for life” member - perhaps you will do better. I was provided with a coupon for ”breakfast” and a $10 food and beverage credit. My room was adequate. Toilet barely flushed; standing water in tub. tiles falling off the wall. The bar of soap looked like the little sliver you have at the very end of a bar of soap, usually about 3 days after you should have replaced it. This property was so stingy with the soap that you only get one of those little slivers to share between the sink and the shower. Room needed a good dehumidifier as the A/C just didn't do it. So, after a long day driving from Houston to Mobile, went to bed early. Got up looking forward to breakfast. This hotel still has the lounge closed, but they have a nice area set aside in the restaurant. The ”free breakfast” consists of previously-frozen pastries, some fruit, and free coffee. That's it. So, glad I saved my $10 coupon. I tried explaining that I wanted to order off the menu. The waitstaff provided a menu. The breakfast menu us incredibly limited, especially for a ”full-service” Marriott. They had one interesting thing on there: an omelette with shrimp and crawfish. Great! I ordered that and a side of bacon. Tried to use my $10 food and beverage coupon, and was told, I can't, It is only for use in the restaurant. Apparently elite members sitting here are not considered part of the restaurant can do not expect to use your $10 F&B credit for breakfast. You simply can't. Not sure why, but had to pay full price. Will dispute on credit card. So, was going to stay another night, but checked out and went to another hotel. This one is very bad, no idea how they have 4 stars. Very very disappointing management, disappointing stay in general, and disappointing room. Keep looking for other properties - this is not a nice one at all.

All'arrivo, il lobby con il posto d'incendio fa un'impressione molto calda e piacevole. La camera dell'hotel è molto pulita e pulita. La camera è in colori piacevoli e luminosi. Le immagini completano la buona prima impressione. Alcune cose fanno un'impressione di alta qualità, come il fascio nel bagno. Ho mancato un plug USB, che è sempre più messo nelle lampade o vicino al letto per caricare il telefono cellulare. L'unico punto, ma grande, di critica era il colazione. Ho cercato dei tazze di caffè invano. Ho dovuto chiedere due volte al personale fino a quando non è stato notato che le tazze disponibili erano state usate. Il caffè è molto buono. La selezione non è molto grande, benché in hotel comparabili. Il succo d'arancia è stato molto negativo, probabilmente un prodotto economico, anche con un sapore post. Dopo che è ora comune, non ci sono uova calde, invece solo ”calde”, che non erano nemmeno calde, nello spettro tra caldo e freddo piuttosto freddo da contare e quindi difficilmente da godere. Poiché il colazione non può essere valutato separatamente, devo pensare a cosa dovrebbe essere la mia valutazione. Perché sicuramente gli ospiti dell'hotel senza colazione sono ben ospitati qui.