Hotel in zona Montana Museum of Art and Culture, Missoula

La matrice è così comoda che non vogliamo alzarci.

Spent a couple months in Missoula for work and could not recommend this hotel more. From the general manager Ashley to the front desk staff, everyone was extremely friendly and attentive. The hotel itself is wonderful. I couldn’t have asked for a better stay. I’d also like to give a tip of the cap to Gwen the bartender. When you are away from home for so long, it was nice to unwind with a beverage in the evening. Gwen became a familiar face and did an outstanding job of not only being a good bartender but being a pretty cool all around person to talk to. If you are looking for a hotel in Missoula, you can’t go wrong with the Residence Inn.

Stay away from this hotel. Wish I had an option to give negative reviews to this hotel and its management. I arrived at this hotel around 1AM on 07/26/24 for a night on my way to visit Glacier National Park and was left stranded the whole night as they were unable to check me in, citing power outage and inability to access their systems. I could see the hotel had partial power and the lobby had lights and even people were checking out early in the morning but despite all this they denied checking me in. I tried frantically calling hotels around and was unable to find one at the dead of the night and having no place to go I was left stranded in the hotel lobby. I felt unsafe in a completely new city and since I had no vehicle, I had no option but to stay in the hotel lobby through the night. In addition to that, upon confronting them, as to why they didn't deem it important to inform me about this before hand, they were clueless. Instead they asked me to sign on a paper with my details so they could verify my reservation and cancel charges if any, when they have their systems back. This behavior could not have been be more pathetic and unprofessional. To my utter astonishment my card was never charged even when I hadn't checked in. As if this was not enough, they scammed me by reserving me a third party airport pickup without mentioning anywhere that it was a paid service. I had called the hotel 1 day prior to my checkin and had requested for an airport courtesy shuttle that was mentioned in their website and was given a number to contact and reserve a shuttle .I was picked up by a shuttle and when I reached the hotel the shuttle driver charged me $35 saying they were a private company and not part of the hotel. I was never informed about this. I would have preferred Uber since the hotel was just 2 miles away from the airport and it would have hardly cost me $10 for the trip. Few things about the hotel checkin issue that raised my suspicion that they were oversold and the issue they mentioned about system was just an excuse. - By default when you have a confirmed reservation and you don't checkin you would get a charge on your card, but I was never charged for this booking. - Hotels around that place were all booked for that night. - They never reached out to me to inform they had an outage so I could have planned accordingly. The reason for power outage was a storm the previous day which means they had plenty of time to reach out to me. - This hotel had a lot of people and power was not completely out. They could have verified my reservation by calling their customer care or their other franchises , few blocks away, that didn't have any power issue. The sad part is, even after raising this issue multiple times to both hotel management and IHG customer care, nobody has reached out yet.

La lobby era incredibile all'ingresso e il personale era molto accogliente e disponibile. Abbiamo finito per aver bisogno di cambiare camera tre volte a causa dell'estrema sporcizia. La prima stanza in cui mi trovavo avevo biscotti pieni e Cheez-Its sul pavimento tra il letto e dietro la sedia / nascondi un letto nell'angolo. È la seconda camera era molto più bella con un balcone. Dopo l'ispezione, i piani di lavoro erano ricoperti di zucchero e di liquido versato che si era asciugato e congelato e c'erano impronte di figure oleose sui piani dei tavoli. Il frigorifero era pieno di gelato sciolto e caffè vecchio in un contenitore aperto. La terza stanza in cui mi trovavo aveva modo per i biscotti sotto i copriletto sul pavimento insieme a pezzi rotti di plastica piuttosto spessa ovunque. Quando la sedia nell'angolo è stata spostata, c'erano popcorn sparsi su tutto il pavimento e il copriletto che era sotto la protezione vergognosa era coperto di cibo rovesciato non lavato. Ho prenotato tramite chip e non ho potuto cancellare la mia prenotazione a causa del pagamento anticipato, altrimenti lo avrei fatto assolutamente, se avete bambini o animali che vi preoccupate di allergie vi sconsiglio di soggiornare.

Very comfortable pillows and beds. Rooms are clean. Full refrigerator, stove tops and microwave in the rooms Handycap accessible in all the rooms. Staff is above and beyond, Friendly and caring. Anything you need they will get for you. When you stay here you feel like part of the family.