Bastya Konferencia es Wellness Hotel

Overall, the experience was really spoiled by the extremely stingy attitude of the hotel, which is not at all worthy of a four-star hotel in principle. The room was small, with an uncomfortable layout (the shower door opened onto the toilet, the cabinet under the sink made it impossible to sit comfortably on the toilet, even though we are both under 170 cm tall), not to mention the thin toilet paper. The view from the room was particularly pleasant. The sauna was not even turned on at 10 am, when in theory the wellness section was already open (and even then they only turned it on upon special request, and only one). The food selection was poor, especially regarding vegetables and vegetarian options. You could not ask for tap water at the table for dinner (not even after repeated requests), only very expensive mineral water, which in my opinion is a denial of basic human needs. Unfortunately, despite the friendly reception, most of the staff were rude. One gets the feeling that if they didn't want to cram so many rooms and such a large wellness area into one place, everyone would be much better off and the hotel would have money left over for normal services. In the three-star hotels I've been to, the staff, service and conditions were much more dignified. Outrageously, when I left, they tried to bribe me with a gift (probably pálinka) in exchange for a five-star review.

If I’m taking time to write such detailed and negative feedback, believe me I have a good reason to do so. After travelling a fair amount of time in my life in Hungary and abroad I can genuinely say that this hotel is by far my worst experience. This hotel does NOT meet the expectations of a 4* hotel nor a wellness hotel. I hope my very valid complaints will be heard by the owners/managers and taken into consideration for improvement. Hotel: genuinely tired looking and the cleanliness is very much questionable. Looks all right at the first glance but once you look at it closely you can see tat it’s not up to scratch. Balcony was filthy with heavy dust (no excuse needed in response as I’m stating facts), peeling wallpapers, mouldy bathroom. Also, a terrible sewage smell lingering around the corridors and my bathroom for sure. This has been reported twice during my stay but not been once acknowledged. Rooms: asked for a large double bed (as the option given in booking.com)but was given two single beds pushed together so I ended up being squeezed into the gap night after night as I was sharing my room with two small children. Mattress was also very soft and rather uncomfortable. Nonetheless, my sleepless nights were made even worse by the two industrial size fans under my window going off in every hour. It was particularly bad at night and broke my sleep night after night. Yet again, I’ve complained about it but no room change was offered, only to be told we will look into this and left as it was. Thx! Not to mention the fact, that even the simplest hotel would stock their rooms with a kettle and tea/coffee making facilities. Well, this so called 4* hotel had none of it and when asked for it I was told that they don’t offer it. When I wanted to take my coffee from the breakfast into my room to enjoy it on my balcony I was told it’s not allowed BUT I can buy one from the bar. What a joke! Adding to the ridiculously poor quality of this hotel, the bathroom had no shampoo, shower gel ect only a foamy soap in a wall dispenser. This is not acceptable if you are running and charging for a 4* hotel. Stocking your rooms with coffee,tea,shampoo ect should be basics!!! Towels are small, bathrobes are thin and cheap quality and I could keep going on and on about the list of issues… Wellness: dirty and tired; very old equipments in the gym where half naked soaking wet men were tossing around with some weights, the place should be managed and not allowing people in there from the pools. The floor was wet and unsafe. Some saunas didn’t work and the indoor pools were very very small and dirty with no fresh air. Very unpleasant environment and not relaxing at all. The outdoor pool was out of service to my greatest disappointment. Had I known that the outdoor pool wasn’t working I wouldn’t have bothered booking in this hotel. This wasn’t brought to my attention during the booking in the description on ***********, nor during the confirmation emails. I felt ripped o

The hotel was better than I have read in the comments. The room was nice and clean, in the wellness the water was warm and great, the breakfast tasted good! The staff was helpful :) A hotel jobb volt mint amit a kommentekben olvastunk. a szoba tiszta, szep, a wellness medence es jakuzzi vize melegebb volt, a reggeli finom! A dolgozok pedig kedvesek voltak!