Mt Buller Chalet Hotel & Suites

We are family of four and we booked a king room to stay at this hotel for our first skiing trip in Mt Buller. The location of this hotel is perfect, just short walking distance from the coach / bus station. It is also right in the middle of the Mt Buller village, so it is very easy to go to ski / snowboarding school, equipment hire shops, chair lifts , shuttle bus service etc. The restaurant in this hotel , esp the Black Cockatoo is fantastic. However, everything else in this hotel is very average , and to be honest with the price we paid, we certainly expect a bit more. The room is not very big, there is a Queen bed and a sofa that could turn into a sofa bed for the 4 of us. The beds and the pillows are extremely uncomfortable, the furnitures and the room deco are very dated. The walls between the rooms are very thin, as a result we could hear exactly what our next door were doing and saying, and we could even smell the food our next door neighbours brought into their room too …. We were being told that our room have view when we checked in, ends up our room was actually facing the carpark ( which was again very noisy), and the blinds in the room could not even be opened . We cannot find any switch to adjust the air conditioning in the room, so when it get a bit hot and stuffy , we have to open the window to let some cold air in.