Minworth Lodge

I booked my daughters 1st birthday party at this venue and the manager walked out and they had double booked the room, it was only the bouncy castle hire that had rang the venue for car parking arrangements to be sold they had no history of my booking. This alone ruined my daughter’s 1st birthday. Since then I have been constantly visiting and ringing the premises to get my £100 deposit back that we was taken by card so the business received the money not the manager who walked out of the business. Every time I call the manager is not on duty and most of the times I have visited she also is not on site, she never returned any of my calls where I left a message. They have accepted NO responsibility that as a business they received my money and although it was unfortunate that their manager walked out this is not the first time this year that has happened and I’m not surprised people don’t want to work in such a poorly run business. I have STILL not received the deposit back and I am having to do their job by chasing head office which also are useless as there’s no contact number for them and they ignore their emails, seems to be a common theme in this business and the type of people they employ. This has happened to several people I know so I would defiantly avoid at all costs and take your money elsewhere before you’re let down and your special event is ruined.

I would give 0 stars if there was an option. Avoid this place like the plague! We booked my brothers wedding reception here but there was change of management after we booked, I was told someone would contact me but never did, rang numerous times no call back from manager so we had to go up there and hope she was in! We were promised a better deal with the food as she said we was being ripped off being charged £716 for the catering!!! Comes to the day and it looked liked we had only £70 worth of food and to be told this is what we supply but yet I got no money back after paying £716 to cater 80 people. The hot food was cold, the sandwiches had been left out and there were no utensils for serving. We was told guests could arrive and go straight in but when they arrived they were told they could not go in and was made to wait outside. The cake was still in the cellar along with the favour boxes. The tea urn we had booked was apparently broken and then we had to ask for the juice to be brought out as that was forgotten. There was only 1 bar staff between 2 bars and one card machine, 2 staff walked out. We was being served in small plastic white cups as they ran out of glasses, we was told it ended at 23.30pm yet guests that was staying there said music was going on till after 2am! There was no senior management on the night they left young staff to manage on their own! We have used this club for years but it’s gone really down hill. No communication what so ever the one only staff member that actually tried to help us was Lisa and the only one that seem to care. Why advertise you hold events if they don’t know how to run one!!! They should have there license provoked and stop robbing people and ruining their special moments in their life’s!!!

We arrived at Minworth lodge today and they do not have a room for us, dispute us booking a room 3 months in advance (Early December). They said the information they received from *********** only had us in for Friday and Saturday night, not the Thursday night that had been booked at the same time and confirmed multiple times in multiple emails. The manager was very rude and very unhelpful. I showed her the confirmation email and booking on the app and turned us away without helping or providing any support . Absolutely disgusted by the attitude and behaviour shown there.