Premier Inn Ramsgate (Manston Airport)

Not sure where to start. Bedding had not been changed. Hairs in bed and on pillow. The bottom sheet showed the impression of a previous guest and the duvet had a large tear in it. Only one hand towel between us both. Went to reception who moved us and said they would put us in a room that they know would've been cleaned properly - what a statement! Second room was ok, although only one bath towel for us to share. The toilet pans in both rooms were disgusting one with faecal matter in it. Reception apologised again and blamed the cleaning products. The location is good, plenty of parking but we won't be returning as Premier Inn has not invested in staff training and clearly doesn't value it's guests.

We found that the duvet cover and bottom sheet had dried blood stains, but there was no one around to attend to replacing this. We paid extra for more space and a quieter location. The first floor room was immediately above or very close to the access door from the reception area on the ground floor. Each time this door was used to gain access or depart the door slammed very noisily to the extent that the floor actually vibrated. The freezers in the restaurant had broken down; you had changed suppliers and as a result the range of food available was less than normal. Despite being relatively quiet, the food that evening took an eternity to be served. When it arrived , the plate was cold, the food was tepid and not at all pleasant. At breakfast the following morning, there was no buffet, with orders for food being taken. Again a long wait, cold plate, barely warm food, All this being served in a very shabby restaurant where the toilets were unclean with flooding.. An absolute disgrace, with automated check in and check out and no obvious way of gaining staff attention. The bell either didn’t work or was ignored.

Everything was ok except for the breakfast: the omelette and hash browns triangles looked like warmed up leftovers from previous day, sausages were burnt (literally half of their surface was black), so it was a pretty low quality breakfast.

The room was clean, ready, quiet and perfect after a long day at the renaissance fair locally. No staff in sight but the check in was easy on the touch screens and plenty of notices around on how to contact a human if needed.

Room stay and overall hotel stay was lovely. However the restaurant staff were not friendly with us. They were not welcoming and were very grumpy to help out. It was mainly one lady who allocates the seating - she was cross faced and it wasn’t a pleasant morning for us. We noticed that she wasn’t doing this to other customers and it was just to mainly our family. This happened to all the days we were down for breakfast. Because of this, we were not able to enjoy the wonderful taste of the breakfast. Even though we were so happy with the stay and experience of the hotel, the restaurant for breakfast really let us down.

Very enjoyable overnight stay. Clean room. Friendly staff. Handy for out of town shops and petrol station. Would stay again, no hesitation