Premier Inn Ramsgate (Manston Airport)

Quick, friendly check-in. The twin room was clean, comfortable and well maintained. The double room was not clean or well maintained and was missing a bedside table. The shower leaked on the floor as the seals were missing and the aircon was noisy and ineffective.

Overall the place looked grim and uncared for. The toilets were not clean along with the rooms needing a good vaccum. Maybe look at their cleaners and do more spot checks. We required a single bed to also be included in our room, which was promised would be completed before our return after an evening out. On return to our room the bed was not made up, having said that the receptionist rectified this quickly.

Not sure where to start. Bedding had not been changed. Hairs in bed and on pillow. The bottom sheet showed the impression of a previous guest and the duvet had a large tear in it. Only one hand towel between us both. Went to reception who moved us and said they would put us in a room that they know would've been cleaned properly - what a statement! Second room was ok, although only one bath towel for us to share. The toilet pans in both rooms were disgusting one with faecal matter in it. Reception apologised again and blamed the cleaning products. The location is good, plenty of parking but we won't be returning as Premier Inn has not invested in staff training and clearly doesn't value it's guests.

Had a 3 night stay here, stayed last time for business and was a pleasant stay. This time not so much. When I arrived after a long drive my bathroom was dirty (bath and toilet) I went and asked for this to be cleaned and was told this would be done tomorrow. Tomorrow came and I arrived back around 8pm and the bathroom had not been cleaned. Reception apologised and said they would put it on the note for tomorrow but offered to change me rooms. After a long day I couldn’t be bothered to move all my stuff around so I said I’d wait but really did want it cleaned. Next day came..guess what! Not cleaned again! With only one night left I gave up! Cleaned it myself! Due to stay here again in a couple of weeks but will be changing my mind now and booking somewhere else 😢 annoying! Premier inn- let me know if you want to see the pictures 😂

We found that the duvet cover and bottom sheet had dried blood stains, but there was no one around to attend to replacing this. We paid extra for more space and a quieter location. The first floor room was immediately above or very close to the access door from the reception area on the ground floor. Each time this door was used to gain access or depart the door slammed very noisily to the extent that the floor actually vibrated. The freezers in the restaurant had broken down; you had changed suppliers and as a result the range of food available was less than normal. Despite being relatively quiet, the food that evening took an eternity to be served. When it arrived , the plate was cold, the food was tepid and not at all pleasant. At breakfast the following morning, there was no buffet, with orders for food being taken. Again a long wait, cold plate, barely warm food, All this being served in a very shabby restaurant where the toilets were unclean with flooding.. An absolute disgrace, with automated check in and check out and no obvious way of gaining staff attention. The bell either didn’t work or was ignored.

Very clean, spacious, well priced rooms, all facilities you need in the room. Table/table restaurant bar on site. Staff here need some lessons in manners and customer service, Breakfast on Friday was pleasant and food hot, cooked to order. Saturday was a cold, tired looking buffet, some items had not been replenished and when a large group arrived more food was needed. Host on Sat 20th Sept, was rude and curt with all guests, unlike the lovely ladies serving on Friday 19th Sept. Bar staff were very rude and almost verging on argumentative - bar closes at 10pm. Plenty of local amenities close by, walking distance Self check in could be challenging for older, less IT familiar guests.