Utente ospite
19 febbraio 2023
It’s my second stay there and it won’t be my last. Attentive service started after I made a reservation. I received an email from them, making me believe that I would be in good hands. The driver arrived the pick up point before the agreed time. Our cheerful nakai, MARIKO, did a great job ensuring our stay was satisfactory. She spoke good English so no communication problem. We were happy to have her take care of us. Service, atmosphere. room decor as well as the baths were more or less the same as my last stay. Quality of the meals were good. I was happy to see that the Alain milliat juice was still available at breakfast. We were especially impressed by the chestnut dessert as well as the pre-ordered 3D kumamon cake. Not only were they instagramable but also delectable. Kudos to chef and his team for creating those wonderful desserts, we loved them! We received a 2-hour Zen spa treatment. The masseuses demonstrated good manual dexterity and rigorous physical effort. Not the best I have ever had but it’s comfortable and relaxing. However, i found that, to my dismay, the property’s hardware looked a little run-down. The toiletries provided were not the best among the newly opened ryokans. The cushions and the wooden fixtures showed signs of wear and tear. No ice-cream was available during my stay. The outdoor gas heater had no supply of gas until requested. The pyjamas were torn. Still the same old dyson hairdryer, I wish I could see a new model or something like an Airwrap. Looking closer to the containers and baskets in the changing room, they all looked dilapidated. Without autumn leaves or winter snow, the environment was less scenic and appealing. However, the flute performance at night saved the day. I just couldn’t praise the musician enough. The music pieces he played matched perfectly with the environment, extremely atmospheric, creating a distinctive mood in that rainy day. There’s also a flute performance during my last stay but for unknown reasons, it was less impressive. We were offered small gifts of sweets upon our checkout, which we appreciated. They were delicious. Not sure if they are for sale, good souvenir ideas indeed. The property is in need of a serious refurbishment. i think it’ll be really difficult since it is fully booked all year round. I would like to return soon and hope that the property can restore to its peak condition then.
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