Utente ospite
1 marzo 2024
The bedroom was clean and comfortable, which is probably the best I can say about this hotel. The bathroom however was disgusting with grouting missing and mouldy, cracked tiles and the top missing from the hot water tap. When I complained to reception the receptionist was not surprised but said the bathroom was clean and okay. She said they were waiting for Green King to approve repairs and the room was okay. I was made to feel that I was complaining over nothing, but she did throw a half hearted 'sorry' as we walked away. I do not think it is okay to rent a room in such as bad state of repair. We were not offered a solution or the chance to change to a better room, bad customer service. We were on the ground floor and were kept awake by drunken shouting until 2.00a.m. Although this is not the fault of the hotel, it is adjacent to a rowdy pub and customers should be aware of this. Would not stay here again.
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