Serendipity Rooms

My first reaction was that our room had a very strong bleach smell. And then at night, we found it was INFESTED with hundreds of ants… this made me wonder whether the overpowering smell of cleaning products may have been a short term fix to get rid of the ants for a few hours… As mentioned in some of the other reviews, the accommodation setup is quite unusual—just a few rooms in what feels like an old office building. The hallways are empty and quite dark, and the room doors don’t have numbers. Our door was wallpapered the same as the wall, so I thought it was a cleaning closet door! On the plus side, the check-in staff member was genuinely friendly and welcoming! Also the location is good too. The management ended moving us to another accommodation but it took a lot of time and effort to get some money back. As mentioned on many of the other reviews, they make it very difficult to receive refunds and it’s up to you to chase it until they reply. Very unprofessional and disappointing. We had the “junior suite” room which was spacious. They even had a small fridge with complimentary drinks. Unfortunately we weren’t able to enjoy our stay because of the ants and were disappointed at how the management handled our inconvenience.

服務人員都年輕有活力，英語都非常好，交流無障礙，每位都熱情提供幫助，又提行李又提包的，還幫忙叫TAXI。酒店位置也是無敵，直行，右轉，步行800米就到了Duomo。下次還來住

Very positive experience with super responsive and helpful staff—- lovely location in central Milan, convenient to tour the city and close to Bocconi as well.