Jr Hotels Bocconi Milano

This was by far the worst hotel my husband and I ever stayed at. I would not recommend it to any of my family members or friends. 1. The phones do not work so if you need anything, you would need to physically go to the lobby and speak to someone. When we needed towels or toilet paper (which wasn’t even ready for us when we checked in), we needed to go down to the lobby. Or when we saw the cables to plug our phones did not work, I had to go down to the lobby and speak to someone. Which leads me to my next point. 2. The charging cables were not working. When we went down and spoke to the girl working at the front, she said her colleague would there to assist in 10 minutes. Nobody showed up. And when we told the girl there, she didn’t know why nobody came and didn’t bother to do anything else about it. 3. The air conditioning does not work. We had to go down and speak with someone just for them to tell us that they are on a one way system and the AC does not turn on. Only the heater. In this case we had to keep the window open. This wouldn’t be an issue except for the fact that gnats were coming in the room. 4. In addition - the loud noise outside kept us up for the 2 nights we were there. With the window open, we heard everyone outside still partying at 2 am. The second night was the worst and thankfully it was our last. The girl that we were talking to (blonde hair) told us that they tell people the AC does not work and the phones do not work at check in. NONE of which was said to us when we checked in. They apparently also just opened, all of these issues should never exist prior to opening a business to the public. Further, upon checking out the girl told us they don’t have a manager on site to talk to us and that we need to send an email Monday and that they would refund us for our stay. Which is exactly what I did. It is currently Saturday (5 days after) with no response to my email. I had to get in touch with ******* and they finally were able to get ahold of the manager. The manager said he was not going to refund us and finally emailed me back after the ******* operator made it clear that he needed to email us. Please spare yourself from booking this terrible hotel. The 4 star rating is so beyond misleading.