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Son Julia Country House & Spa
4.6/541 Recensioni
We were incredibly excited about our stay at Son Julia Country House & Spa, but unfortunately, our experience was nothing short of appalling. From the moment we arrived, we thought we had the wrong address. It looks nothing like the website photos or what is advertised on ***********! The decor is mismatched, cheap, and utterly tired. No one was at the door to welcome us or help open the heavy front door to assist with our luggage, which is not what you expect from a so-called 5-star hotel. The lobby was a depressing sight – dark, no lighting, no music. It was so dull that we genuinely thought the place was closed down. This set the tone for the entire stay. Our first night was less than enjoyable. After falling asleep and missing our dinner reservation at the hotel, we ordered room service. When the waitress arrived, instead of a warm greeting, we were scolded for missing the reservation and told that we should have “given our table to someone else.” I have never been berated by staff in my life, especially not in a 5-star hotel. We are paying customers, not children to be reprimanded, and the hotel clearly has ample capacity for all guests. The rudeness was absolutely shocking and unacceptable. Secondly, our room (the suite) smelled strongly of mold, and the shower smelled so awful that I had to clean it myself using shower gel. The glass partitions were covered in fingerprints that were clearly not ours, suggesting the cleaning standards were extremely poor. The room telephone is cordless & even after charging all night and saying on the screen that it was fully charged, as soon as we lifted it off the base the battery died & the phone had to be precariously balanced on the base to be able to use it. We mentioned this on the day we arrived & 2 days later the guy that they had said would come to fix it, still hadn’t arrived. Legend says, he’s still on his way. The ‘spa’ was a nightmare. When I went to look at the treatment rooms (room!!) I found a single mattress on the floor. I understand this is a ‘Futon’ style massage bed but the presentation & decor of the spa is awful & in no way luxurious. There is one professional treatment bed in there too but only one resident therapist available. It is not a fully functional spa. So you can’t have a couples massage (which they do in fact advertise) as you’d have to go one after the other. Upon heading down to the pool facilities, we found the jacuzzi water was brown, and the filter was clogged with hair, dirt, and debris – clearly months’ worth of neglect. I dread to think of what else could be stuck in there. When I showed the receptionist a picture, she dismissed it with excuses, claiming it’s cleaned DAILY and was “due to be done today.” I find that extremely hard to believe as that amount of filth cannot collect after just one day, let alone one week. If the water were tested, I’m certain it would be deemed unsafe. To top off day 2, the breakfast omelette I ordered was raw in the middle.
Zoetry Mallorca Wellness & Spa
4.2/544 Recensioni
Sono a casa per qualche settimana. Questa è la nostra seconda volta a Zoetry Mallorca. E' un hotel 5* ma ha venduto la sua sola a un ristorante per cena. Se stai ascoltando Zoetry, devi fare un miglior uso delle tue meravigliose risorse. Non si può aspettare che gli ospiti utilizzino il bar di piscina per cena solo perché hai rilasciato il vostro miglior spazio per una bella esperienza di cena. Questo non è abbastanza buono. Che succede quando piove? E pioveva due volte durante il nostro soggiorno in agosto/settembre. Avete abbastanza spazio per creare un'altra splendida zona di cena. Per esempio, la grande zona bar è molto vicino alla cucina. Anche forse fare più uso della magnifica zona di windmill. Per il nostro soggiorno, è stato sorprendente, grazie a tutti. Il personale è il migliore. Poiché la posizione è molto rurale, il reclutamento è difficile. Ma il personale che hanno sono eccezionali. Per citare alcuni nomi ... Sally e Francesca nelle aree da pranzo erano di prima classe. Anche Michel al ricevimento. Ci saremo di nuovo. Anche per chiunque visita l'hotel, il vigneto vicino alla porta è una mezza giornata di esperienza.
Barefoot Hotel Mallorca
4.4/552 Recensioni
This is our second time at your hotel, and everything has been great. It's true that the shower tray has a design flaw, but the staff responded promptly and resolved the issue. I’d especially like to mention the guest service agent who was very kind, and particularly Carmen from breakfast, who is extremely friendly and attentive to everyone. Apart from this, there was a bit of noise at the pool because there are many children, but we understand it’s a family-friendly hotel, so no complaints there. We will definitely return on our next visit to the island. Thank you!
Cap Rocat, a Small Luxury Hotel of the World
4.7/542 Recensioni
A really disappointing honeymoon. We had high expectations for Cap Rocat, which unfortunately they didn’t live up to. There were a lot of problems, but will outline the good and the bad. We stayed in room 12 (Sentinels Suite) The good: The staff were friendly and polite The room and grounds were stunning The bad: On arrival we were congratulated on our marriage by name as we were walking to the courtyard. We were then asked by the on duty manager if we had any dietary requirements/allergies. My husband is allergic to fish. My husband and I thought ‘wow’ if this was the level of detail we were going to receive, we would have had the best times of our lives. We had a welcome drink, then was escorted to our room. On arrival there was no recognition/note to congratulate us on our wedding (something we had in the previous 2 hotels on the island) but didn’t think too much into that. There was a bottle of cava and small tapas plate with a variety of snacks. We took them outside our suite. My husband and I started eating the food, there was a skewer with olives, peppers and what looked like chicken. He said ‘Do you think this is fish’ I said ‘it can’t be. She asked if we had any allergies’ Upon putting it in the mouth, my husband realises it was fish. Immediately ran up to bathroom whilst vomiting. I had to run behind him to get his EpiPen After what seems like forever, luckily he was just about ok and didn’t need to go to hospital. We called the concierge who came to take the dish away. There wasn’t an apology, nor a replacement. I had to call them for a replacement, to which on return was all of the other dishes (without a dish substitute’ Hotel response: It was already in your room when you were having a welcome drink in the courtyard. Was too late to change it. At minimum they should have said ‘please don’t eat x dish’ or ‘please leave it as there is fish’. Determined to move on and enjoy our honeymoon, we sat out on the patio relaxing in the pool. Unfortunately the rooms are quite noisy with party boats passing very close by all day, everyday. Docking less that 30m from our room blasting music. I understand the hotel cannot control the boats, but at least make us aware that staying in the most expensive suite at the hotel there is noise pollution and minimal privacy as you have boats and people waving at you. We’d have booked somewhere quieter. There were other issues with missing breakfast items, broken glass left on the patio, turn down service, no ironing board, long waits during dinner, waking us up at 10am with a call, asking for things to the room and the wrong things being delivered plus various others. The on duty manager we expressed this to on our 3rd day didn’t get back to us, so we had to call the new on duty manager to explain the whole situation again. We wanted to check out that day, as it was just one thing after another of inconsistencies in standards. Guillermo (who was the manager we dealt with) refused to allow us to
Marriott's Club Son Antem
4.4/544 Recensioni
Perfetto, pulitissimo, curato, la spa è fantastica, vorrei ripetere, con le piscine intorno alle ville deve essere spettacolare esserci d'estate e poter pranzare e cenare nel loro ristorante. Da notare che ho lasciato il tablet in villa e me lo hanno gentilmente tenuto, le persone alla reception sono state molto gentili
Hacienda Son Antem Golf Resort, Autograph Collection
4.3/53 Recensioni
L'hotel è stato ristrutturato molto bene. Le camere non sono molto grandi, ma offrono tutti i comfort. Le camere sono ben progettate. La zona piscina è molto grande, ma ha molto potenziale di miglioramento. Nel complesso l'hotel corrisponde ad un albergo 4*. Perfetto per giocare a golf, tuffati velocemente in piscina e gioca di nuovo a golf. I prezzi notturni sono molto onesti.

Domande frequenti

Informazioni di viaggio locali

Prezzo più alto11.459 €
Prezzo più basso131 €
Numero di recensioni556
Numero di hotel15
Prezzo medio (giorni feriali)456 €
Prezzo medio (fine settimana)447 €