Antelope Park Safari Lodge

We had a fantastic time at Antelope Park. Well done to the entire team. Most lodges worldwide will have small issues that pop up and most times beyond the control of the lodge, I must say that Antelope Park does go out of their way to resolve any issue. We had some personal requests that were attended to with no issues at all, they actually serviced some overlanders caravan, WOW. I would recommend Antelope Park to any traveler. Staff are exceptionally friendly and they always have a happy smile when you see them. We meet up with some campers that had been touring Africa, and they extended their stay as they say that Antelope Park has the best camp grounds in Africa. I must say that they are very very lush, green grass and beautiful. We would have extended our stay too. Activities are an experience that blew our socks off. Well informed staff. I understand that Antelope Park opened their doors to students that are looking to gain experience in the hotel industry, I think this is fantastic, and well done to Antelope Park! The students may come over shy but they most certainly have a willingness to learn and will help in anyway. Would I come back, Yes!! Antelope Park is a great place to relax, amazing staff and memorable trip for us all. Well done Antelope Park. You will be seen us again. Thank you.

I was extremely disappointed with how the manager, Lizzie, handled the technical issue that occurred during my stay at Antelope Park. It left me with the impression that the focus of the park is solely on profitability, even at the expense of providing satisfactory services and addressing urgent customer concerns and that you are only happy and satisfied at antelope park as long as no urgent technical issues arise. My mother and I arrived at Antelope Park on December 20th 2023, looking forward to a special stay and spoiling her after a long year. Initially, I had booked a standard room for $25, but upon realizing that the toilets and showers were outside, I decided to upgrade to a river tent for $130 to ensure more comfort. On the night of the 21st, I discovered that the check-out time was 10 am, which posed a problem since we had a scheduled lion encounter activity on the 22nd that would go beyond 10 am. I called the reception to request an extension, but they were unable to grant one. However, they allowed us to leave our bags in a designated area until we finished our activities, which I appreciated. Later that night, around 11 pm, we were disturbed by a loud and unusual noise coming from the toilet. It was so loud that it could be heard even from outside the room. I immediately called the emergency number provided, but the first number went unanswered. When I called the second number, the security guard, Eddie, answered and came to investigate. He realized that the issue required a plumber, who would only be available the next morning with the necessary parts. He left with the sound still on and came back later with the plumber, who said the issue could not be fixed until the next morning when he gets the damaged parts. He suggested we use the bin, fetch water from the sink and fill the toilet tank in order to use the toilet. We had to use the room bin to flash the toilet. In the meantime, the plumber suggested using a bin to flush the toilet by fetching water from the sink. Throughout the night and in the morning, we had to use this makeshift method repeatedly until the issue could be resolved. Although the plumber temporarily fixed the noise issue around 1:30 am, it returned shortly after he left. At around 3 am, I called the emergency number again to inquire about moving to another room, as the noise persisted. The security guard arrived later with keys and said there was an available room, but my mother, who had managed to sleep through the noise, felt it was too late to move at that hour with our bags she said it was too late to move at 3am with bags, try to sleep again yet waking up at 6am to prepare for breakfast and checking out. I spoke to the security guard, informing him that we would discuss the issue later that morning as I wanted my mother to rest. Upon checking out before 10 am, I reminded the receptionist that we had left our bags in the room for collection after our activities, as previously discussed. I also inquired

I wouldn't waste your time, we ended up cutting our stay from 2 nights to 1. The lodges looked beautiful from the outside but the inside was incredibly disappointing. The toilets haven't been updated in decades, they look like someonthing out of a horror movie, thank goodness for the outside shower as the baths are honestly disgusting. The lodge had a fireplace but we were told we couldn't use it as we had not pre-ordered firewood, however this was not mentioned when we were booking the day before. Surely if they knew we were coming, they should have prepared for that?? Food was very mediocre, dinner was tasteless, breakfast was slightly better but nothing to write home about which is annoying considering each dinner was an extra $20 per person and breakfast was $15 per person. The saving grace was the guides and experts on the elephant encounter and game drive. Had it not been for their knowledge and service, this review would have been one star. However, all the activities being finished by 4pm means at nighttime you are essentially just burning money as there's nothing else to do and the park is a 6km rough journey for the main road making exploring the area very difficult.