Hotel in zona Midland Park Mall, Midland

L'hotel è disgustoso, mosquito e estremamente antiquato. La pressione idrica bassa in due camere abbiamo occupato. Il termostat non sarebbe inferiore o superiore a 70. Trascinare la corsa tutta la notte fuori sulla strada principale. Le camere sono così piccole. Solo in grande bisogno di un rinnovo. Ci sono voluti 30 minuti per entrare quando ha chiesto 3 camere, ma lei era gentile. Il parcheggio è limitato ma gratuito. Buona posizione, ma purtroppo sporca e vecchia.

Perfetto luogo per una vera ospitalità e un soggiorno fantastico, Andrea, il barista serale, ci ha trattato come locali senza esitazione. We will be staying here every single trip from East Tx to west Tx no matter where we’re at in the Wild West, my favorite server/friend I’ve met on the first name basis since I’ve worked in this area from 2017-current

L'hotel è grande. Si consiglia di scendere in fondo perché l'ascensore è spaventoso. Tutti mi assicurano che sia sicuro, ma non mi fido.

After a 15 hour drive and arrival after 11 PM, with a reservation, we were greeted by a woman who claimed she did not know what to do and would have to call the manager. (It is entirely possible that she was not an employee, she had no idea what to do and was wearing her purse over her shoulder the whole time.) When she returned from the other room,we were told “a confirmed booking does not guarantee a room” and “there is a hotel across the street that we should go to.” We are IHG Platinum members, travel often, and have never been told anything like that. In this case, we had paid by points and it was non refundable. She went back into the office and called the manager again. She repeated that a confirmation does not guarantee a room and tried to get us to leave, she even said we could get a refund of our non-refundable room. We did not want to go to a different holel, it was very late and we just wanted the room we reserved 5 hours earlier, using our IHG App, when there were still 6 available rooms. She asked for our credit card and driver’s license (as usual) but then she Xeroxed front and back of both the license and credit card, and requested additional info to be written on the paper before she could give us a room. We refused based on the fact that it was screaming credit card fraud and told her that as Platinum members, all of our info, including CC, is on file and we did not appreciate that she had made Xerox copies without asking us. She said computer was broken, and that she had to xerox it. I asked her to call the manager in my presence instead of going to the back room, she said no, but then after I insisted she gave me his number. He was in the hotel so he came down. He said he didnt like how we treated his employee. I told him I did nothing but insist on the non-refundable room I had booked 6 hours earlier when she repeatedly told us booking a room does not guarantee one would be available, and that we should go accross the street. We also told him xeroxing front and back of our credit card was unacceptable to us, especially given that as platinum members all of our info is on file.They whispered something and she left. Manager looked up our reservation on the “broken” computer, and after the normal interaction he handed us our keys, apologized and promised 50,000 points bonus for our inconvenience. It took over 45 minutes to get a room and it was midninght by the time we got our keys. As the elevator door opened on the 2nd floor, she was standing there, handed us a second set of keys and told us enjoy or stay – so weird! The room had no soap, no body wash (only soap was dish soap), coffee pot was dirty and the only Toilet paper was on a high shelf – nothing accessible from the toilet. After we arrived home, I emailed the manager to tell him about the problems with the room and to tell him I had not gotten the 50,000 that he promised. He has not replied, nor awarded the points. I emailed ”report a complaint” from the IHG website a

Ho goduto il mio soggiorno. Dora era eccellente, era amichevole e informativa. Il colazione era grande. non molti hotel hanno il caldo colazione e la pulizia quotidiana e questo hotel ha fornito quello che mi serviva durante il mio soggiorno. È un hotel più vecchio, ma i custodi hanno fatto un grande lavoro durante il mio soggiorno settimanale.