Red Roof Inn & Suites Middletown - Franklin

This was not the first time I had stayed in this hotel. When I first walked in, there was a gentleman at the front desk waiting to greet us, unlike most hotels where you have to wait around for somebody's help. I had a problem with the next-door neighbors, so I went down to the front desk, he promptly fixed the issue and was nice about it. I was staying 3 days and asked the overnight lady not to bother cleaning my room because they didn't have a do not disturb sign to put on the door. That was a mistake she was rude and unfriendly. Somehow she didn’t understand and the room got cleaned for no reason it was not a big deal but the way she handled it wasted time and resources for the staff.

Too much staff onsite to not have a human being at the check in. I found it rude and off putting to have a manager (twice) stare at me while I was checking in, they are just sitting down at the chair in the lobby. I thought the room size was fine however, I could hear every single foot stuff outside my door. I could hear every laugh every bump of the house keeping cart. Getting ready in the morning staff were cleaning rooms before ten am. Very loudly. There was a gap under the door. You could hear everything going on outside. I got to the point I had to turn my music on just to drown out the staff who was walking up and down the hallways all morning before checkout. And yes it was staff walking up and down up and down. The virtual man who checked me in was fine, he was the best part of the experience and he wasn’t even there. not sure what back room he’s being kept in or if he was even close by. Human beings want human interaction for business transactions I will not be staying at this hotel again in future, and will be removing it from my list of places to stay. No more humanless check-ins. If you do have to stay here, ask for a room away from the front desk and preferably on the second floor. I’ve stayed close to the front desk before and never had that much noise.

Bed bugs/ **** smell/ disgusting Instantly stinks like weeds, when you walk into the hotel. The room makes you feel sick and you start scratching all over you body. The room is covered in bed bugs and numerous other bugs. The pool is disgusting with floating paint chips coming up from the bottom. They are very protective with their towels only allowing you two towels at a time. When i had 3 people in the room. They charge you a crazy cash deposit of 100$ a day. Please do not stay here if you love your family.