Hotel in zona Temenos, Middlesbrough

funeral reception booked for today 29th may, @ 2.15pm. the family come from australia for the funeral and i done the booking.i got to the pub at 2pm to find empty tables. 1 barmaid starting to put cups and saucers out,followed by an urn for the boiling water for the 20 coffee,s and 20 t,s that had been paid for.people started to turn up,its now 2.30pm and still empty tables, the 1 barmaid knew nothing of the reception and was very apologetic, i asked ref managers ,under managers and was told only 1 manager onsite but she was upstairs.no boiling water for the hot drinks ,no milk, no spoons, no serviettes, the machine was not switched on so nobody had tea or coffee.by now ive asked 3 people where is the food , and told it would be 5 to 10 minutes.about 14.45pm the food started to arrive some out in the passage way,not good.now this has been my local for 24 years and i feel totally embarresed that this was the best they could do with visitors from the other side of the world,poor poor service, the 2 girls were run ragged, but this is down to management, so lay your heads down in shame for a disgraceful exhibition, so the way i see it a refund for the hot drinks that could not be had is due as a minimum starting point.disgraceful and embarrassing.

Good location, clean and pleasance stay. Good sized, room free parking and easy access for guests arrival throughout the day. A good full English breakfast was enjoyed by every member of our party. Staff were friendly and very helpful throughout our stay. All in all a very pleasant stay at a welcome and reasonable price.

We always stay here but has been a while There has been a lot of change the bar has been extended it is beautiful very comfortable feel at home in these surroundings We stayed in deluxe double which has a beautiful sea view, spa bath bed was so comfortable logged into Wi-Fi no bother bedding very clean Now for the staff who are the making of this hotel very friendly nothing is too much trouble they are a credit to the owner who herself is so friendly and welcoming Breakfast is the best we have had anywhere, also had evening meals which are perfect Thank you Claxton we will be back

We had a lovely four days at the Royal Oak in Great Ayton. All the staff were kind and helpful. The bedroom was clean, bright and comfortable. We had delicious dinners on three of the nights and another excellent meal at their sister pub The Buck on the last night. Nice breakfast with quality ingredients and really good coffee. When staying at Great Ayton, be sure to taste the best ice cream at Suggitt’s and fine pies at Petch the butcher!

This is a wonderful hotel, and all the staff are an absolute credit to it. Husband and I took my Mum here for a special trip. From time spent when I booked making sure my Mum got the right kind of room for her needs, to nothing being too much trouble once we were there, this place is luxurious without being stuffy. Friendly but with an old-school attention to detail and top notch service. My Mum's room was in the main house near the lift and therefore full of character, while we had a spacious and immaculate room in the newer Woodland Wing. Dinner on both nights was exceptional and breakfast was good too. Lovely to meet Lord Gisborough himself, very chipper at 97! And my husband enjoyed some post dinner whiskies from ”The Safe”. A perfect base from which to explore the coast around Whitby and Robin Hood's Bay. Also, despite there being weddings on both nights we were there there was no noise or disruption to the service for ordinary guests which is not always the case!! It's a long way from us but if we were EVER so much as thinking of returning to the area, this would be our first choice