Utente ospite
8 marzo 2023
Avoid this place.
The only good thing of this hotel is the location right at the MIA terminal — beyond that, it’s really terrible. Check-in took 45 minutes, about 20 minutes was because of the size of the line at check-in and only two employees available. Given lots of flights delays and cancelations this day, I could understand that.
The other 25 minutes were because “we found your reservation but need to put you in the system”. The woman at the front desk kept calling someone to add me to the system, and they kept going back and forth between this room and that room. Meanwhile, the other person at the front desk checked in, and assigned rooms, to 4 people that came in without reservations. I kept asking the front desk person and she said “we need to get you a room, it’s not your fault, you didn’t do anything wrong”, when I kept asking to just put me in any room since the other front desk person kept checking people, she said “then you’d need to pay again, the other woman is assigning new room, if you want your room now you need to pay”, which is wrong. When I told her she had no reason to be snarky at me, she just stopped talking to me and kept “negotiating” with this person on the phone about this lady’s room and that lady’s room, until they finally gave me a room. It looks like they set aside these prepaid rooms for trip.com and they have to put you into one of those — I thought a room is a room, but at some point in the conversation she told the person on the phone “I’m just going to give him this room the other lady didn’t use, and you guys in revenue can figure it out tomorrow”.
After all the above, we got to our room, which was old and tired. The A/C controller is one of those really old ones with the slider on the side, which I haven’t seen anywhere since the mid-90’s. Two outlets behind the bed had a broken faceplate, and the bathroom fixtures very much show wear and tear beyond when other hotels would replace. They’re clearly catering to the immediate hotel needs, since the rooms and dated and shabby, and the front desk staff is rude and slow — but they’re not counting on repeat business, is my guess.
If you can, avoid this hotel — the quick shuttle ride to any of the surround chain hotels is much better. And unless the savings are significant, don’t use trip.com since it makes the check in process/room assignment much more complicated (this is something maybe trip.com can address with the hotel, if anyone from trip.com reads these reviews?).
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