The Ritz-Carlton Coconut Grove, Miami

DO NOT book non cancellable, non modifiable reservations. I learned the hard way. I was supposed to visit University of Miami with some prospective students. Due to a hurricane we had to cancel our trip. I called the hotel at least 5 times between the 800 number and the on-site reservation desk to see if we could reschedule due to the circumstances. No one returned my calls and each group kept telling me to deal with the other one. I lost $4000 dollars between two rooms for a 4 day weekend.

We were sent an email allowing us to upgrade and then the day of our arrival we were denied the upgrade w no explanation. The night manager could have cared less and was ver dismissive, basically sorry about your luck. Rude as hell. Not even a great property to begin with The Couryard is just as nice. Never again.

We originally had a day stay due to our delayed flight and they were super accommodating to the change when our flight was canceled and were super on point with service. Danielle, Stephanie and the rest of the crew are exceptional at their jobs.

I’ve stayed at this hotel and many other Ritz Carlton’s but this trip had the best service I’ve ever received. Danielle went above and beyond to take care of us, knowing I had surgery. The kindness and service she provided really goes a long way. Thanks Danielle, you’re 10/10

We just stayed at the Ritz Carlton in Coconut Grove before taking a cruise. This was our second time staying here and it was fantastic! The staff is wonderful and the hotel is well maintained. We had a bay view executive suite and I was very happy with the accommodations. It’s not stuffy and very welcoming. Highly recommend!

Amazing property! Our flight out of Palm Beach was canceled due to monsoon-like weather and so we rescheduled and drove to Miami to spend a night. Used points and stayed here at the Ritz and it was such a perfect respite! Got upgraded to a suite which was perfect for our family of 4 (2 adult kids). Such a fabulous treat and experience!! Relaxed, wore our robes and slippers, and felt pampered. Had a delicious dinner at the restaurant downstairs, Isabelle’s! Recommend the NY *****! Every single employee here was phenomenal and made us feel so welcomed, from the valet and bellhops to the front desk and restaurant. Superb! Just wish the rain had gone away and we could have taken advantage of the spectacular pool!! Would definitely stay again!

Every passing year impresses me further at this Coconut Grove location, me and my son love the Easter brunch here! The most amazing brunch yet, I don’t know where to begin; if with the exquisite food, divine presentation or great activities for the kids?! From face painting, to movie room, decorating your cookies to the best egg hunt ever! (Even parents were looking for the 2nd golden egg, lol)! Perfect setting with low tables, comfortable seating for kids and family, cuisine options were top-notch, everything fresh, from the seafood, caviar, omelette station, to even soft bread assortments… and let’s not leave out the amazing desserts that not only look pretty but actually taste like Heaven, also crepes station, nitro-ice cream, bottomless mimosas, signature drink, tasty spiced-bloody Marys… and all along live- music, entertainment included, the list goes on and on! I look forward to this brunch every year, Easter is my favorite and Mother’s Day next in line! Love it, a big “Thank You” to everyone involved! It takes a good team to make it happen. 💖🐰🙋🏼‍♀️ #EasterBrunchRitzCoconutGrove

Went for couples massage with my husband and when I say I had by far THE WORST experience I fall short. The spa itself is garbage. The smell in the waiting are is horrendous. It smelled like old carpet humid **** I can’t even describe. Everything felt eerie. The seats the rooms the showers everything was out dated and old. The dressing area had and old fridge with a few toiletries that didn’t make up for the expired nuts and raisins left for the spa guests. Christmas decorations mid spring . I was urgent to cancel my reservation and hesitated since the manager took so long to get to the spa my service was starting. I was hoping to have an excellent experience and unfortunately that was NOT the case. My therapist had nails. Nails !!!!! Never have I ever had a therapist pinch my skin to relieve muscle tension and claw her nails in me. Several times I told her what she was doing was hurting and changed her technique but seriously . Complained to the manager and all she could offer was complimentary access to the pool and 15% off my spa service. Mind you the services were over $600. RIDICULOUS the most I’ve ever spent for the WORST SERVICE I HAVE EVER HAD. DO NOT WASTE YOUR TIME OR MONEY. Go check out the carillon wellness resort in Miami Beach for an exceptional experience.

I agree with many of the other reviews that this hotel needs to be downgraded to a 4 star. The service is impeccable starting from the amazing bellman who found a hat for me just because I said I liked his to the dining manager comping my bill due to a kitchen mistake. But the hotel itself and the rooms are dated and showing wear/needing repairs. And yes, the doors slam very loudly and you can definitely hear street/other room noise. But overall it was a lovely stay- just not worth the price tag.