Jefferson Hotel

This was one of the worst customer service experiences I’ve had in a long time. I booked a reservation on Tuesday, February 3, and tried to cancel it the following day, Wednesday, February 4 — six days before the actual stay. The representative refused to let me cancel. I then asked to change the dates and was also told no. Their explanation was that the room had already been “blocked,” which makes no sense given how quickly I reached out and how far in advance the stay was. If they had allowed me to cancel within 24 hours of booking, this would not be an issue. Instead, I am out over $1,000 for a room I can’t use, and they have refused to refund my money. This feels completely unreasonable and incredibly frustrating. I would strongly advise being very cautious booking here. If there is any chance your plans might change, don’t expect any flexibility or help from their customer service.

The hotel is an excellent hotel. The rooms are bid enough. The location is good. The stuff is very excellent. Thanks to wonderful Ka who helped me well. But fortunately I had some troubles when I reached the hotel. They didn’t send me the code for entry. I spent this night try to solve the problem. Even when I told the employee when I checked out she didn’t say sorry to me. Overall it is good Hotel.

Horrible * no parking * no internet . Parking is on the street putting visitors at risk of being robbed . The area is not the best . Parking lot for the building is in the back of the building , theres a parking lot in back of the building for no guest is allowed to park there . Honestly this should be considered a hostel .

I couldn’t sleep for three nights because of loud noise coming from above. The front desk promised to extend my stay with a discount due to the issue, then suddenly told me to leave the room with no time to pack. Later they moved me between noisy rooms until I finally got a quiet one. In the end, management pressured me aggressively to give a 5-star review in exchange for a discount. After everything I went through, that was the final insult. If you want to enjoy your time in Miami, consider choosing a different hotel.

The hotel was dirty, staff unfriendly, room smelled of mold. You can see someone with a good eye for design created this interior but they didn’t maintain it. Scratches and patches of paint missing. Parking was promised, they have it on property but they keep the gate closed.