Burleigh Surf Apartments

Location nearly 2km from Burleigh Head but close to bus stop up and down the coast including 777 to airport. . Is close to Miami few eating places except Miami Rice Chinese nice. Burleigh north surf club terrible service . Reception open limited times so forget about luggage storage with early or late flight schedules. Roadworks overnight no sleep single glazed windows noisy . l make sure these are complete before booking. View from 13a annazinv annd sun all day only thing about this place but avoid this room in summer months. Bathrooms mould and grubby and carpets worn and stained.

My husband and I stayed at Burleigh Surf Apartments for a much anticipated break for our 30th wedding anniversary. Initially, we were thrilled with our 14th-floor apartment’s spectacular views and excellent location, and the reception staff were wonderful. But sadly, that’s where the positives ended. The apartment website mentioned nearby construction, but there was NO warning that the noise occurred at NIGHT TIME, from 7pm to 6am, most nights of the week! Concrete cutters, jackhammers and high pitched screeching made sleep impossible and the old, single-glazed windows did nothing to block the noise. In the end I had to sleep on the floor the entire stay, wedged between the laundry and bathroom, where it was a little quieter, wearing both ear plugs and ear muffs. Our request for a refund, in order to go elsewhere was refused by management, and the only alternative apartment on offer was dark and dingy, with no view. We suggested that management update their website to inform future guests of the night time noise, but as yet they haven’t bothered to do this. The kitchenware was old and cheap, and the filthy vacuum cleaner had to be cleaned out before it worked. Using the washing machine flooded the laundry, soaking my makeshift bed and the carpet in another room. It turned out a previous leak had been ‘solved’ by placing a bucket under the laundry tub, which overflowed when the washing machine was used. We reported this to management but based on other reviews, they clearly don’t care about the state of the apartments. Then, towards the end of our stay, workers were given access to our locked apartment while we were out and a valuable item was stolen. We tried reporting the theft immediately, but reception was closed and didn’t reopen before we had to leave, so we contacted management as soon as we were back in NZ. We also phoned and spoke to the Burleigh police but unfortunately we were unable to file a police report from NZ. We relayed this to management also. The insulting and patronising response from management was appalling. The onsite person wasn’t interested in the facts or finding out more and repeatedly insinuated that the item hadn’t been stolen, despite all evidence to the contrary (short of video footage!). She even denied it on the basis that the workmen’s ‘access was limited to your laundry area’ (the whole apartment is open)! Not coincidentally, this was the exact location I last had the item - next to my makeshift bed on the floor. All we expected was a sincere apology, a genuine attempt to investigate the matter, and an offer of compensation. But instead management just fobbed us off, referring us back to the police, knowing that we couldn’t file a report from New Zealand. Our locked apartment should have been a secure, safe place that we could consider our personal space during our stay. It wasn’t. This was the most appalling customer ‘service’ I’ve ever encountered. As pointed out by another reviewer, the attitud

We spent 8 nights in a standard ocean view apartment. Let’s start with the good: - great location - free on site parking - amazing views once you clear the tree line (10th floor) - very spacious apartments - indoor heated pool (although it’s small and overrun with screaming kids) - super close to shops and food The bad: - obstructed ocean views are sold as ‘ocean views’ - HUGE variety in fit out (we spent four nights in apartment 3C and then we moved to 14A). The difference in furniture was unbelievable considering both rooms were same rate - Leonie (building manager) quite rude and apathetic - bathrooms are very dated (original 1990 fit out) - the outdoor pool was freezing (we stayed early April) - the kitchen utensils are limited and really poor quality (we had to ask for replacement kettles at both apartments as they both broke) In summary, you’re taking a big gamble with the apartment you’re allocated. Be prepared to move to a better one if you’re not happy. If you don’t care so much about the fit out, then you’ll be happy.