Hotel in zona Aeroporto Internazionale Benito Juarez, Città del Messico

Il cibo è bello in un ambiente rilassato, mentre ci fermiamo per colazione dopo un lungo volo e troppo presto per arrivare direttamente al nostro alloggio. Grande servizio da Alejandra, Salvador & Carlos e una omeletta DELICIOUS da Elena, che tutti parlano grande inglese e ci insegnano a dire omeletta in spagnolo (“omeletta”)

Except for the fact that the hotel told us that we can only have 2 breakfasts per room (we booked 2 rooms with 3 breakfasts each), everything is ok. Customer service of trip.com corrected it right away.

The bell boy service is really embarazing, they want to help and touch the luggage 5 Meters before your final destination. Nevertheless in the critical points, is not possible to find one of them. They are every time in other places or occupied talking with other bell boys.

Hotel perfetto. Buona posizione, vicino all'aeroporto internazionale. Bello colazione, molte opzioni. Controlla prima delle 13:00, molto amichevole! Molta raccomandazione!

It was a superb experience staying at this hotel. Almost everything is perfectly done and I was amazed from the front desk, the cafeteria, the rooms, breakfast services and choices of food. I experienced great hospitality comparing to other hotels nearby. I told my friends in New york and California to book at Zocalo Central hotel if they are visiting Mexico city. The centro historico is a great location where the hotel us located. See you again. Thanks Zocalo, you are amazingly one of a kind place to stay away from home.

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

La maggior parte dei camerieri dell'hotel conosce l'inglese. Il viaggio deve portare oggetti personali di pulizia, compresi i pannolini.L'hotel offre servizi di lavanderia a pressione molto costosi, ma c'è un lavabo a terra sotto la strada. Il lobby ha una grande tenda per lavagnare. Una delle tre ristoranti è molto buona.Vale la pena provare.

This place gets a no from me. Principally, it's because we were awoken at 7A to smoke filling the room. I went out to the living area and proceeded to have a panic attack because I couldn't breathe. For the record, the hallways were much better. I rushed downstairs and stayed outside until the front desk could send someone up to do something to make it better. Definitely not a relaxing experience. Now, the hotel would say, we left a piece of paper on the check-in counter for you explaining this would happen. Yes, you did, but this is unacceptable all the same. Some folks will have asthma or other breathing issues and this could be potentially very serious for them to deal with. I happened to have a cold. Giving notice on check-in isn't enough notice. In addition, most of the lights were that bright white light I hate because it reminds me of hospitals. Plus, certain window areas were filled with dust. Ick. Just not a good hotel experience. The staff were friendly, the room was clean, the room service prompt, and the breakfast downstairs was fine so two stars.

The hotel is very modern and clean, it has TVs that you can cast Netflix etc from your phone on. Most of the staff are friendly and helpful. It is in a nice location and I felt safe in the area and the hotel without my husband and with three small children. There is a mall and Walmart within walking distance and there are no problems getting an Uber taxi or food delivered. It’s easy and cheap to get around to the main sites. The negatives are they don’t have fridges in the rooms, ice is available but they give it to you in a plastic bag rather than an ice bucket. We needed the ice to keep baby bottles cool, our plug on the sink didn’t close and we had nothing else to put them in. The second negative is that the cleaners keep taking the spare room keys from the slot by the door even if you haven’t pushed it down to activate the lights when you are out it will be taken. The third negative is about the Starbucks at the hotel. There is a young man who works there and he just couldn’t get the orders right, I went there three times he was working and each one of those drinks were incorrect. It really annoyed me that he would would then strongly push for a tip when he isn’t great at his job. The one day my 4 year old ordered a strawberries and cream Frappuccino and he got served a small cappuccino! The last negative is that the a/c is terrible, it doesn’t get very cold but makes the air quality terrible. Our noses were all dried out and cut by the time we left.

La stanza era pulita e confortevole, il personale era amichevole e utile, e le strutture come la piscina e il centro fitness erano eccellenti. In generale, una splendida esperienza alberghiera che consiglierei assolutamente agli altri.