The Gallery

My sister and I stayed at this hotel in Condesa from March 30, 2022 through April 4, 2022. Upon first arrival, we were greeted by a lovely young lady name Leslie. We were in room 5 on the 5th floor. That same evening at approximately 9:30pm-10pm, we noticed the room safe was locked (by the previous guest) and we were not able to open it to utilize it. We requested assistance from the gentleman at the front desk (who didn’t speak English). He gave us the master key to unlock and reset the safe. We returned the master key within 15 minutes. We kept our emergency money ($508 USD in various denominations) and our passports in the safe the entire time and we placed the “Do Not Disturb” placard on our door during the entire stay. After we left the hotel on April 4, 2022, we noticed we only had $208 USD left (out of $508) of our emergency money. We contacted Leslie to inform her of the situation and she said would escalate this to her management . Within next two days, she informed us that her management looked over the surveillance cameras during our entire stay there and did not notice anything unusual or suspicious. Therefore, they were not able to assist us in the matter any further. Please bear in mind that we were extremely meticulous about counting our money before placing it in the safe and we ensured the safe was locked. It saddens me to give a negative review to such a cute and quaint hotel. Normally, I would give it a 4.5 star due to its location (Condesa), the value of the place for this location, and the overall friendliness of the staff. The reason I’d give it 4.5 instead of 5 stars is because the top floor gets very hot and air conditioning would have been beneficial. Unfortunately, this incident tarnished our experience with the hotel, so we would NOT recommend staying here. If you do choose to stay here, I’d recommend NOT to place any valuables in their room safe.