Hotel in zona caritino Park, Città del Messico

As you enter the lobby strong smell of artificial perfume surrounds you which made me nauseous. We were upgraded to kingbed room. Shower head was broken. Shallow sink was designed for looks only. It splushes water The large structural column by the window takes up the whole one corner of the room. The room is small enough not accommodate lounge chair. Espresso maker is also broken as to the pod doesn’t stay and fall through. If you are carefully pressing it down slowly it will stay where it get skewered. This hotel is not a bad hotel. Great location. Staff is as nice as many restaurants and hotels in town. I will not stay here again because there are plenty of better hotels and rentals to stay in Mexico City.

整個房間不大，衞生是乾淨的，洗澡水熱乎，地理位置還不錯，周圍有家Nacho，早餐需要額外付費，就是房間很昏暗，所有燈打開還很暗

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

Hotel davvero bello con persone che sono davvero amichevole. Pulizia, odore davvero, e servito molto bene. Il personale del desk era molto amichevole e utile. Rocío pulito e guardato la mia stanza molto bene! Grazie Rocio. Il bagno e la palestra erano sorprendenti - soprattutto il personale che era molto utile e gentile. Il formatore Ariel mi ha mostrato molteplici routine di formazione e modi di pensare all'esercizio - è un esperto di Judo (bello nero!). Alexis è stata molto utile con le strutture spa. Grazie Ariel e Alexis! Il salone di bellezza gestito da Azul era davvero buono e soprattutto con i trattamenti che offre! Mi ha convinto a iniziare a guardare le cose più piccole circa il mio aspetto. È la gente che si trova e in questo caso l'Hotel Marquis Reforma. Tornerò certamente.Grazie Azul! Grazie per la riforma dell'Hotel Marquis! Ci vediamo presto.

Exceptional experience ! Ultimate Ritz Carlton experience, would highly recommend if you travel to Mexico City! Definitely get one of the best view in Mexico City from your room , it truly exceed my expectation of a Ritz Carlton hotel. Extremely good service and always address you by your name. We encounter some problems within the room in the beginning, however the front office manager solve it very quickly which is excellent. We have stayed in the hotel for 2 nights and will definitely come back if we visit Mexico City again. Became a fan of Ritz Carlton now

La stanza era pulita e confortevole, il personale era amichevole e utile, e le strutture come la piscina e il centro fitness erano eccellenti. In generale, una splendida esperienza alberghiera che consiglierei assolutamente agli altri.

This place gets a no from me. Principally, it's because we were awoken at 7A to smoke filling the room. I went out to the living area and proceeded to have a panic attack because I couldn't breathe. For the record, the hallways were much better. I rushed downstairs and stayed outside until the front desk could send someone up to do something to make it better. Definitely not a relaxing experience. Now, the hotel would say, we left a piece of paper on the check-in counter for you explaining this would happen. Yes, you did, but this is unacceptable all the same. Some folks will have asthma or other breathing issues and this could be potentially very serious for them to deal with. I happened to have a cold. Giving notice on check-in isn't enough notice. In addition, most of the lights were that bright white light I hate because it reminds me of hospitals. Plus, certain window areas were filled with dust. Ick. Just not a good hotel experience. The staff were friendly, the room was clean, the room service prompt, and the breakfast downstairs was fine so two stars.

房間還可以，服務也還不錯，就是酒店門口太狹窄，衹能停留兩部車，去酒店第一天開車門被其他車給撞了一下車門，被司機訛詐了15000比索，真是倒黴！留下了極其壞的印象。

The bell boy service is really embarazing, they want to help and touch the luggage 5 Meters before your final destination. Nevertheless in the critical points, is not possible to find one of them. They are every time in other places or occupied talking with other bell boys.

Il cibo è bello in un ambiente rilassato, mentre ci fermiamo per colazione dopo un lungo volo e troppo presto per arrivare direttamente al nostro alloggio. Grande servizio da Alejandra, Salvador & Carlos e una omeletta DELICIOUS da Elena, che tutti parlano grande inglese e ci insegnano a dire omeletta in spagnolo (“omeletta”)