Château & Spa de la Cueillette

Very good

體驗感絕佳 所有服務員都很耐心熱情 入住訂的普通房 然後前台叔叔給升級到了最好的房間 還有個超大露台

My husband and I stayed at hotel la cueillette on 3 and 4 Sep'24. The front desk staff (both day and night shift) were absolutely phenomenal. Not only did they provide fantastic vineyard and restaurant recommendations, they were also very helpful in helping us arranging the tours / visits. They made our stay so enjoyable. Very genuine, lovely people with exceptional service. The Château itself was very quaint, and in great condition. Breakfast was very good (even with free champagne!)

Beware! The management of this hotel felt entitled to charging us for 2 rooms in July, 2024 (my husband and I had reserved one room for 5 days but we were charged for two after a mistaken double-booking). We were speechless when we realized that they had no intention to rectify the situation. No excuses or apologies were ever made; desk managers invoked "management's decision" to double charge even as the second room was resold. We were visiting family in the Burgundy region. What a disappointment to see such dishonesty and how embarrassing for the region of Burgundy. Fortunately there are quaint alternatives who will not expect to show such deceit and lack of professionalism.

All staff in every area is super friendly and helpful. I had a wonderful stay and will come back soon!

Everything in our stay at La Cueillette was elite. The friendliness of the staff, the spa, the room and the food (especially the Table in the restaurant by chef Takashi), the chateau. Definitely will stay again when visiting the region.

We had a overnight stay here after a long drive back from Spain to Belgium. We arrived later than expected because of traffic issues. The dinner we had was wonderful as well the service to charge our electric car. However: the airco in the room was not sufficient enough or working as should, I had sour milk during breakfast and the coffee and scrambled eggs were absolute disgusting . When mentioned these problems to the staff they argue with us and showed very arrogant behaviour. The outside and vineyards are beautiful but inside the building is rundown and the staff does not care at all or pretends that there are no problems. They clearly don’t accept any kind of feedback or criticism and offered us a cappucino in exchange after we spend 1000 euro’s for one night for 4 persons. In my 15 years of hospitalitywork as a maitre for different restaurants, 4 star hotels and Michelin star restaurants I have never seen or experienced this behaviour before. Clearly they only welcome customers that are French. Apparantly they have no clue what service means and how they should treat customers that aren’t French.

I booked the room and the restaurant more than a month ahead, asking to be seated on the terrace, the weather permitting. At my arrival, I was still told that dinner would be served on the terrace. While registering, somebody called to get a table and was told that wasn’t possible anymore, the restaurant being fully booked. Unfortunately, when I came down later, my table had been given away, and I had been moved inside, so I was the only one to have to sit inside, at 28 degrees, well away from anybody. So the caller had probably gotten my table anyway. Good job, service team! The head waiter was as friendly as was to be expected, putting my drinks and plates on the table without a comment. So my rating of the service team is actually not even worth the one out of five. Considering that this was my first time alone at that place and that I had been there a few times before, and always found the staff was competent, this experience opened my eyes.