Hotel in zona Uğur Mumcu Parkı, Mersin

Era un posto molto pulito

Il personale dell'hotel era ridicolo e interessato... non so che la stanza fosse pulita, ma la vista della stanza in cui vivevamo era fantastica... il colazione era bella... l'unico problema con l'hotel non era abbastanza freddo... e per questo abbiamo dato una stella scarsa.

we rent the suite , a stylish 1 bed 1 livingroom apart, full seaview and very stylish ,the room was absolut perfectly. we payed low season 50e in high season maybe double. very worth the money. modern hotel with good facilitys ,citycenter, beac h is 2km

Hello there! My name is Erik Mustafin. My Ref: 05461798 I have to say that I had enough patience but now I'm sick of it. First of all, I was cheated by your hotel in Mersin. How it was: I connected with your hotel there to be sure that it has non-smoking rooms with beautiful view. It was a gift for my wife’s birthday. They said that there is no problem with that. At the check-in date I reminded about my wishes, paid for two rooms and got on there. The rooms were for smoking persons; the furniture was dirty. I went down to reception immediately and asked my money back. They said that’s impossible due to me paid with the credit card and only call-center can help me. I called them and they said that I need to wait the answer from the head office. I was waiting for 3 hours, called them back but nobody answered. And I suppose my phone number is still blocked for them. I tried to resolve my problem using e-mail, but they answered me only once, requested some information about payment, I gave all the documents they wanted. After that, they stopped to answer me too. It’s because they have to give my money back but they don’t want to. As I wrote before it was absolutely disgusting and dirty staying there and didn't get my money back at the same moment. I wrote you to help me resolve my problem and I'm still waiting for you answer like a fool. I was pretty sure that an organization like yours doesn't treat like this their clients. In fact, you keep me waiting for more than 5 months, it's unacceptable. I want you to connect me with the CEO because I want my money back. 4 300 turkish lira. You have my dates; I want you to connect with me as soon as possible. Otherwise I will have to make my case public.

La doccia è rotta, ma il personale è amichevole, ho avuto una buona notte lì, anche se mi sono accostato alle 1:00, è buono che abbiano 24 ore di servizio.

Il rapporto di efficienza del prezzo è molto buono, le camere sono ampie e pulite.Le camere sono confortevoli.Siamo felici di essere venuti con mia moglie.La colazione è aperta, cibo, personale interessato,parcheggio gratuito disponibile.Posizione al centro vicino alla stazione ferroviaria.

Küçük bir butik otel. Otel çalışanları çok iyi çok güler yüzlüler her istediğinizi yapma ve sizi memnun etme gayretleri var. Otelde açık büfe akşam yemeği var ama öyle büyük otellerdeki çeşit beklemeyin. İki çeşit ana yemek var. Genelde tavuk ağırlıklı. Yanında lapa gibi bir pilav ve tatsız bir çeşit tatlı var. Bir iki çeşit salata ve meze var ama hemen bitiyor ve bazen yemeğin yanında alamıyorsunuz bile. Çay saatinde üç gün boyunca kurabiye almaya çalıştık ama üçünde de bize sıra gelmeden bitti. Yiyecek olanakları maalesef Cok kısıtlı. Kahvaltıda çay bile bitiyor . Kahvaltıda hep aynı şeyler var. Odalarda bir makyaj aynası yok. Kullanılmayan gereksiz bir mutfak var. Yatak odasında klima yok. Çocuk havuzunun içi çok pis . Diğer havuzda temizlik sıkıntısı görmedik. Otel denize biraz mesafeli servisle girebiliyorsunuz. Yürüme mesafesinde olan bir deniz var fakat plaj değil denize girilmiyor. Çok büyük beklentilerle gitmezseniz otelden memnun ayrılırsınız.

Elif Hatun Konagi is a unique boutique hotel. It is housed in a centuries-old building with character, in the center of Tarsus near touristic sites. The halls are decorated in a chic-retro style and the two courtyards are enchanting. You feel like you are transported in another era. Each room is named after a sultan mother and is decorated beautifully. The room was also spacious and super clean. We had the ”Hurrem Sultan” room, which included a Turkish hammam. This was so much better than the ordinary hotel bathroom! We had breakfast and dinner at the hotel. On top of being delicious, the meals were affordably-priced! Finally, the whole staff was very friendly and helpful. If it was possible, I would give 6 stars to this hotel. Thank you, Elif Hatun Konagi! : )