Hotel in zona DeVry University, Merrillville

Viaggio a LOT per lavoro, quindi so una cosa o due sul personale dell'hotel. Il personale qui è il migliore che abbia mai incontrato. Ci siamo rimasti qui per un torneo di baseball. Lisa al dipartimento frontale ha fatto miracoli letterari per noi al check-in, ci ha portato una stanza alle 8:30 del mattino, il primo giorno del nostro soggiorno e ha lavorato per estendere il nostro soggiorno. Riley era un campione per il resto della settimana, permettendo al nostro team di prendere il controllo del lobby per creare un buffet e guardare un film sul lobby TV. Il personale dell'hotel è stato onorario membro della nostra squadra di baseball questa settimana, chiedendo gli aggiornamenti dello stato dopo ogni partita e ci rallegrando di quando abbiamo continuato a vincere. Erano i migliori! Grazie mille!

This weekend I traveled with my two daughters (ages 17 and 28) and my granddaughter (18 months). Overall we had a great experience. We have stayed here two other times and were planning on setting up a group block for a competition in June. At approx 6:30am on Sun 4/7 I requested a late checkout. Our schedule for the entire weekend was crazy as we were in town forna competition. My daughter was scheduled for a 7:30 am event that day, and we had just gotten back from the previous evening's events after 1:00 am. We had very little time to sleep, let alone pack. I told the gentleman at the desk we should be able to be out between 12-1pm. We returned to the hotel at 12:24pm. I told my girls, ”let's get packed right away and check out!” A housekeeper who looked to be about the age of my older daughter (maybe late 20's?) was at our door and said ”This is my last room, Y'ALL NEED TO GET OUT.” I tried to explain to her about the late check out. She angrily interrupted me, looking at her watch and said ”Late check out is 11:30. Y'all need to get out.” My two daughters (ages 17 and 28) and my granddaughter (18 months) and I all went into the room and hurriedly packed our stuff. It took 10 minutes. 5 minutes in, the same girl from housekeeping then started POUNDING on the door. My daughter opened the door long enough to say ”5 minutes.” As she closed the door, the housekeeping associate was saying a bunch of things about us to her co-workers. I was embarrassed. I was shook up. I felt nervous even leaving the room with the hostility that was coming from her. I was shaking when I got to the front desk. I told the person at the desk what happened. She apologized but didn't say much else. Someone else walked by and asked what was going on so I relayed the entire story all over again. Finally, as I was about to break down into tears, I said ”in all my time traveling, I've never been treated like this. We will never stay here again.” And we left.

Il cibo e la bevanda lasciavano un gusto chimico nella mia bocca, e la qualità era molto buona. Il nostro ultimo giorno di soggiorno abbiamo perso il potere al motel per circa 6 ore e non c'erano luce d'emergenza nella nostra stanza e non avevano generatore d'emergenza né candele o batteria alimentate di luce nella stanza. Non abbiamo nemmeno avuto acqua calda al mattino, ho cercato di contattare il manager che chiedeva un adeguamento per il soggiorno di quella notte, ma da questa scrittura non ho ancora ricevuto una chiamata.

The day manager and man who runs breakfast are an A+. Rooms are clean, comfortable. Parking lot feel safe. Byway Brewing restaurant next door is good. I slept really well and was happy until I came down this morning and the night manager was asleep, snoring at full force in the lobby lounge chairs. I tried calling the hotel phone #...no answer. Complete dereliction of duty. Unsafe and unprofessional. I called IHG. Hopefully, they will do something, because the rest of the visit--hotel and other staff--was terrific.