B&B HOTEL Bordeaux Mérignac Cadera Aéroport

On arrival, the Receptionist was not on duty and so we were checked in by a part time "Receptionist" from the Bar/Restaurant next door. She struggled with our reservation and with the system. Eventually we were assigned a room that was actually as far away from the Reception as was possible. It turned out that the room was also adjacent to the street. The room itself was very disappointing, being small and the decoration required some "freshening".We have stayed in many Ibis Hotels and in terms of facilities this must rank bottom of the list. The whole demeanour of the hotel was not enhanced by the horrendous roadworks being carried out on the main street outside the hotel. Not the fault of the hotel but it certainly did not help with our experience. We actually slept quite well thanks to the good Ibis bed and bedding. Breakfast however was a less than uplifting experience. Everything, with the exception of the scrambled egg, seemed very stale and not particularly fresh. This was our perception. After breakfast we were approached by the real Receptionist who was surprised that we were in residence as she had marked us down as a No Show. This was clearly due to the chaotic check in by the other person on the previous day. It would seem that the No Show status could not be reversed and so we paid only for the room and could not pay for breakfast due to system issues. Why this was the case is a mystery. I now believe that because we were a No Show I have forfeited my Rewards Points and would like such points to be credited to my account as soon as possible. We have cancelled our booking for the return trip as we believe that nothing will improve in the short term. A root and branch reorganisation is relatively this hotel

3 nuits réservées chez All Accor dont nous étions un fidèle client. Arrivée compliquée avec une seule personne pour l'accueil, le bar, les autres demandes ... Pour 146 euros la première nuit, une chambre qui ne mérite qu'une 1/2 étoile avec porte d'accès quasiment coincée, lavabo et receveur de douche bouchés, ménage très moyen, petit déjeuner dans vaisselle dépareillée et ébréchée ... Nous avons appris au petit matin que l'hôtel était vendu à B&B et qu'il vivait ses dernières heures sous l'enseigne Ibis prétendument 3 étoiles. Une honte de faire subir les conséquences d'un transfert aussi médiocre aux derniers clients du groupe All Accor dont nous quittons définitivement la fréquentation.