Hôtel La Chaudanne

Service was fantastic, breakfast was absolutely delicious, rooms were so clean. Great location as so close to the centre, everything walking distance. Only bit of feedback was that they didn’t have a shower in any of the rooms.

This is a 4-star hotel but, in many areas, very much verging on 5-star. There are a few areas where they exceed and some which seem lacking. Bedrooms: we stayed in room 415, which is one of their small rooms. Unlike other reviewers, we were thankfully fully aware of the size of the room, and we got exactly that. Yes it was small, but we weren't planning on spending much time in there, so it was just about big enough. The fluffy carpet was especially nice, although we didn't get on with the French-style pillows. Housekeeping were excellent, and the little treats with their turndown service always made us smile. Our room could do with the grouting being refreshed in the bathroom, but otherwise couldn't fault. Spa: the spa was lovely and we never found it crowded, sometimes being the only ones in there. Sauna was great at the end of a day skiing and there were always plenty of towels. Only criticisms are firstly, there's no toilets nearby; secondly, there's no supply of water. Thirdly (and most importantly), the floor is lethal when wet - we watched a number of people fall as a result. Breakfast: a wonderful selection and plentiful supply every morning. Really set us up for the day. Could choose from breads, yoghurts, fruit, pastries, cold meats/cheeses, hot food... Afternoon Tea: we were told by Reception that there was cake available each afternoon between certain hours. We understood from them that this was free of charge, but that if we wanted drinks we would need to purchase them. Later in the week we were refused access to the cake unless we purchased a drink - given that by this stage we'd also racked up a 300 euro bar bill and that a cup of tea was 7 euros, this left a sour taste with us. Dinner: almost all the food we had was delicious and many dishes exceeded expectations. We were on half-board, and got very bored with the half-board menu by about day 3 (as it doesn't change). What was not publicised (but we confirmed with the hotel) is that we could transfer to the a la carte menu and pick items up to a certain value (paying any surcharge). We did this very successfully and, while we were initially concerned that all our receipts showed the full amount, the Reception staff did indeed deduct all the allowances as agreed. Unfortunately we also encountered others on half-board who weren't aware and who'd started eating elsewhere purely to get different food. One final point to flag is drinks are not included with the half-board, so need to factor that in. Bar: the bar is really well-stocked and a couple of the bar staff are very friendly and definitely made our stay more enjoyable. The drinks aren't cheap, but it's mountain pricing in a 4-star hotel, so to be expected. Ski Storage: you can store all your skis/boards in their linked shop - this is across the road and is not terribly spacious, meaning it can be a bit of a annoyance in the morning. We chose instead to rent lockers at the bottom of one of the main lifts, which worked ou

I booked a short break (4 days) at the Chaudanne Hotel towards the end of the season after a break from skiing of nearly two years due to Coronavirus restrictions. Our welcome after a long day of travelling was excellent. Baggage and car parking were dealt with immediately, as was the transfer of our ski equipment to the shop across the road, where it was looked after professionally for the time we were there. My friend and I stayed in two of the small rooms in the eaves. The accommodation was a bit tight, but was exactly as billed. We could have stayed in the larger rooms, but for such a short period and each of us on our own, our bedrooms were adequate. Plenty of hot water and towels and twice daily service all made things easy for us. The cocktail bar was very professionally staffed, with Marco being a particularly skilled and knowledgeable barman. We only ate in the restaurant once (except for breakfast) and it was a nice meal, with good service. All in all a lovely stay with great staff. We'll be back.