Recensioni su Rosewood Sand Hill

I am leaving this review after my second time staying at Rosewood in jan 26 2024, and although I normally never leave reviews at these sites, I feel obligated to leave one as i was extremely disappointed with my stay. First time I stayed at rosewood was several yrs ago and although the rooms were not memorable, the facility was clean and service was satisfactory. This time, I stayed for 3 nights as a family vacation. When i was booking my room online, i was not notified that the pool was under construction. When I checked in, I was only notified then. When we were at lunch at Madera, the only restaurant at the hotel, the construction noise was quite disturbing. Adding on to that, starting from the 2nd day, there was a trail of ants in the bathroom, hundreds of ants coming out of the wall between the cracks. The housekeeping engineer came and said that the hotel ground has been under pest control and because of that the ants are looking for other routes out. He closed some open holes with silicone to stop the ants from entering the room. But we still had ants all over the bathroom 2nd,3rd day, we called housekeeping again several times only to address the issue temporarily and tell us that " the ants don't bite." I was extremely disappointed by the way the hotel staff addressed the issue. On top of that, we had cockroaches in the bathroom, that we also asked housekeeping to help us get rid of. I had stayed at mountain view Hyatt ( 3 star) before moving to rosewood (5 star) and although I moved with high expectations, I don't see myself returning to rosewood. If anything there are tons of business hotels in the neighborhood, and if I wanted to stay at a business hotel I would recommend going somewhere else, since the experience obviously didn't match the price. I hope this review finds anyone helpful.