Anantara Xishuangbanna Resort

Although the hotel structure looks nice, it is totally badly maintained, with pieces of walls, pools, road falling down. The staff tries is best to be kind and helpful however the service is simply zero: nobody speaks a word of English, food and beverage takes ages and the restaurant orders close too soon (no later than 8:15-8:30). We had a villa with pool but every day we were out on trip and once back everyday we had to ask for pool cleaning. Nevertheless the outer floor was dirty and they never cleaned up. The only acceptable element was the breakfast: nice and rich, even if by the time they open at 7 am, not so much is ready and available. For the price we paid the value for money is simply ridiculous. The position is far away from everything however it could have been worth it if the service was at least decent. It might be that the years of covid restrictions did not help however we must admit that we would not recommend it to anyone.

We were welcomed warmly by Joanne who was so helpful and friendly. The room was stunning with a beautiful view of the river from the balcony. The bathroom is enormous and I have never seen such a colossal bathtub in a hotel room before. It was such a fantastic experience to soak in a tub so deep! I am tall and yet I couldn't reach the end of the tub! Then one evening we met Jasper who took great care of us too in the restaurant and the bar. Both Jasper and Joanne excelled in their care and we can't thank them enough! The location of the hotel is great for the Botanical Gardens... they even offer a buggy to take you to the gate! The spa was really relaxing and enjoyable. Came away feeling chilled and unwound! Would love to go back in the future!

環境絕佳 而酒店軟硬件配置皆奇差 衞生間地板已磨損至看見土地了都 設施都是15年前的極其老化 陽台上破桌子邊放2把極硬的木椅 辦入住時前台工作人員全程無笑容 這樣的酒店真的不值這個價 強烈不建議入住

服務整體都很好，房間佈局合理，使用方便，浴缸足夠大泡澡很舒服；園區植被豐富環境優美，適合度假遊；贈送的按摩很舒服，體驗了一下水療；傣紙製作很有意思，可以採摘漂亮的葉子；旅拍化粧小姐姐很專業，照片也拍的不錯，方便；餐食種類不算多但味道還不錯。整體很推薦親子度假遊，清凈、也夠玩。唯一的缺點就是略偏遠，衹去植物園方便

因夜遊中科院植物園方便特意定的酒店，禮賓和管家服務都很快捷周到。整個酒店就像一片森林，安靜，每個迴廊，每扇窗，每個拐角都是風景。剛入住當天，下小雨，辦理好入住後，直接有工作人員主動開接駁車送我們去房間（其實距離很近…）無邊泳池緊鄰着羅梭江-瀾滄江最大的支流，正直雨季，江水水位較高，汩汩流動，跟藍色的泳池形成很漂亮又原始的對比。房間洗浴空間很大。泡澡的池子，窗外風景也很絕。早餐尚可吧～主要是酒店有個側門 走幾步就是植物園西門，太方便了

非常好的酒店，我四年前來住過一次，四年後它越變越好了。從房間到服務都很棒，房間維護的很好，園區依然美麗，管家有求必應。入住時點外賣服務人員冒着雨給我送過來，離開時送了伴手禮，我東西落在酒店也認真幫我尋找，並且給我寄到家裡。去植物園的不二之選，也很適合家人親子出遊。