Hostellerie le Roy Soleil

This hotel was fantastic for the night we stayed. The food was magnificent and the wine was amazing. The staff were so friendly and welcoming. Special thanks to Dominique for his wine recommendations. Victoria for her excellent service and Josyane the owner. We only stayed 1 night as we passed through. But we will definitely be back to stay again. A welcoming atmosphere and beautiful hotel and building. The exterior when driving in was fantastic and we ate outside on the terrace. We were impressed Mark and Valerie.

Worst check in experience ever. After arriving at 9pm the receptionist informed us that the hotel didn’t have any availabilities. Although we showed them our ******* confirmation, and receipt that we fully prepaid the hotel, she claimed that there was nothing that she could do, except to reimburse us. Then she changed her mind and was not willing to reimburse us, as she said that we had to ask for a refund with *******. After arguing for about an hour, she finally gave us a room. No apologies, no explanations. they offered one free dinner and free breakfast, which she asked us to partly pay at the end of the stay, which we refused. Unfriendly, unhelpful, and the place was in general a bit rundown. I cannot recommend this placee!

Although we booked through *********** on arrival there was no confirmation of our booking. Even though I had emailed them to ask for an evening meal, which they confirmed. Yet when we arrived no room at the inn! It was a bank holiday so had to drive another hour and a half to find alternative accommodation.